Senior Nurse Administration, Medical Panels

- $113,198.00 per annum + 12% superannuation
- Full time, fixed term until 30 June 2028
- Wurundjeri Woi Wurrung / Melbourne CBD based role (5 days a week in office)

About the opportunity

This role provides leadership and operational management of the nursing team at Medical Panels, ensuring the effective delivery of nursing, reception and administrative support services to the Convenor of Medical Panels and Medical Panel Members. The position is accountable for maintaining service standards, developing staff capability, supporting continuous improvement initiatives and ensuring a high-quality experience for injured workers and claimants attending Medical Panel hearings.

- Lead and supervise the nursing team, providing day-to-day leadership, workforce planning, performance development, workload management and service oversight to ensure the effective delivery of nursing, reception and administrative support services and the achievement of business outcomes.
- Monitor, analyse and evaluate service performance, identifying trends, risks and opportunities for continuous improvement, and provide advice and recommendations to support operational effectiveness and quality service delivery.
- Provide specialist expertise and act as the escalation point for complex nursing and administrative matters, for resolution of complex issues to support service delivery and business outcomes.
- Oversee and coordinate the delivery of nursing support services for injured workers and claimants attending Medical Panels, ensuring a secure, professional and supportive experience and that examination facilities, equipment and resources meet service delivery standards.
- Manage health, safety, infection control and wellbeing practices across Medical Panels reception and examination environments, identifying and mitigating operational risks and ensuring compliance with legislative, organisational and professional requirements.
- Provide specialist oversight of clinical information management, ensuring medical records, imaging,



reports and supporting documentation are obtained, coordinated and managed in accordance with legislative requirements, AMA 4 standards and organisational policies to facilitate timely case progression.
- Initiate and maintain productive relationships with internal and external stakeholders, providing specialist advice, managing enquiries and negotiating outcomes to support service delivery and achieve business objectives.
- Provide operational and specialist support to Medical Panel Members and consultants, contributing expert advice, coordinating complex activities and facilitating the effective conduct of hearings and examinations.
- This position may require occasional availability for after-hours and weekend work to support training sessions, meetings, events and other ad hoc operational needs.
- Please note – this role will involve the review of medical and incident information.

Please ensure you review the Position Description for additional information on accountabilities for this role.

About you

You are a capable people leader with strong communication, stakeholder engagement and problem-solving skills. You can effectively manage competing priorities in a fast-paced setting, exercise sound judgement when dealing with complex matters and work collaboratively to deliver high-quality outcomes for injured workers, claimants and stakeholders.

Additionally, you will possess the following skills and experience:

- Registered Nurse Division 1 (mandatory)
- Demonstrated experience leading, supervising or coordinating staff within a healthcare, clinical, allied health or similar environment.




- Demonstrated ability to provide high-quality administrative and operational support in a high-volume, deadline-driven environment.
- Proven problem-solving skills and the ability to exercise sound judgement when managing complex enquiries and issues.
- High level of accuracy and attention to detail.
- Experience managing electronic records, databases and business systems in a complex operational environment.
- Well-developed computer skills, including proficiency in Microsoft Office applications (Outlook, Word, Excel and Teams), Adobe Acrobat and video conferencing platforms such as Zoom.
- Demonstrated ability to adapt to changing priorities and continuously improve processes and service delivery outcomes.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What's next?

Applications close 11pm Wednesday 28 October 2026. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact Bianca Stojanovski via email [email protected]

📌 Senior Nurse Administration (Melbourne)
🏢 WorkSafe Victoria
📍 Melbourne