Office Manager - Legal/Professional Services/n

Sydney | Full-time/n

$120k-$130k package (inclusive super)/n

3:2 hybrid (commences 6 month probation)/n

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/n An established national law firm is looking for an experienced Practice Manager to take ownership of the day-to-day operational performance of its practices./n

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/n Working closely with senior leadership, Partners and central support functions, this is a broad role encompassing people leadership, practice performance, workflow management, financial performance, client service and continuous improvement./n

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/n This would suit an experienced Practice Manager, Operations Manager or senior professional services leader who enjoys being close to the day-to-day running of a business and can balance people leadership with commercial and operational accountability./n

/n /n The Role/n

/n You will be responsible for ensuring the practices operate effectively, matters progress appropriately and teams have the structure, support and accountability needed to perform./n

Your responsibilities will include:/n

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- Leading the day-to-day operational management of the NSW and TAS practices

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- Managing team workloads, capacity, resourcing and allocation of work

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- Monitoring matter progression, workflows, deadlines and practice performance

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- Leading regular one-on-ones and team meetings and supporting performance management

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- Monitoring productivity and performance against established KPIs

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- Supporting recruitment, onboarding, probation and employee development

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- Monitoring WIP, billing, recoveries, aged matters and broader practice performance

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- Working closely with Partners and leadership to address operational and financial issues

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- Maintaining high standards of client service and assisting with escalated concerns

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- Supporting risk, compliance, file audits and quality assurance processes

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- Partnering with HR, Finance, Operations, Risk & Compliance, Systems and Training

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- Identifying opportunities to improve workflows, systems, productivity and client experience

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- Supporting broader business improvement and change initiatives

/n About You/n

/n You will bring proven experience leading teams and operational performance within a professional services environment. Legal sector experience would be highly regarded, although candidates from similarly professional services businesses will also be considered./n

You will ideally have:/n

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- Experience in a Practice Manager, Operations Manager, Office Manager within legal or professional service firm

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- Strong people leadership and performance management capability

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- Experience managing KPIs, workflows and operational performance

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- Commercial awareness and working with financial measures such as WIP, billing and productivity

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- Previous experience improving processes and driving operational efficiencies

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- Strong stakeholder management skills and the confidence to work closely with senior leaders

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- A proactive, practical approach to problem-solving

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- High levels of professionalism, discretion and accountability

/n This is an chance to step into a broad operational role within an established professional services business, with genuine scope to impact how its practices and lead different teams./n

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📌 Senior Office Manager (Sydney)
🏢 Perigon Group
📍 Sydney