We are seeking a highly skilled Senior ServiceNow ITOM Technical Consultant to design, implement, and optimize enterprise-scale ITOM solutions on the ServiceNow platform. This role will focus on Discovery, Service Mapping, CMDB, and CSDM while partnering with customers, architects, and business stakeholders to improve service visibility and operational excellence.

Key Responsibilities

- Implement ServiceNow ITOM solutions including Discovery, Service Mapping, CMDB, Service Graph Connectors, and Cloud Discovery

- Configure MID Servers and troubleshoot Discovery-related issues

- Design and optimize Discovery schedules, patterns, and Service Mapping solutions

- Drive CMDB governance, data quality improvements, and CSDM adoption

- Develop technical designs and implementation plans

- Configure integrations using REST/SOAP APIs and IntegrationHub

- Support deployments, upgrades, UAT, and hypercare activities





- Provide technical leadership and mentor junior consultants

Mandatory Skills
- ServiceNow Discovery

- ServiceNow Service Mapping

- CMDB Implementation

- CSDM Framework

- MID Server Configuration

- Pattern-Based Discovery

- Service Graph Connectors

- REST/SOAP Integrations

- IntegrationHub

- JavaScript

Preferred Skills
- Event Management

- Cloud Discovery

- Operational Intelligence

- Health Log Analytics

- AWS, Azure, or GCP Integrations

- ITOM Visibility & ITOM Health

Certifications

Mandatory

- ServiceNow Certified System Administrator (CSA)

Strongly Preferred

- CIS Discovery

- CIS Service Mapping

Nice to Have

- ITIL V4 Foundation

- ServiceNow Certified Application Developer (CAD)

- ServiceNow ITOM Micro Certifications

📌 Senior ServiceNow ITOM Consultant - Discovery, Service Mapping & CMDB (Australia)
🏢 HCLTech
📍 Australia