Zendesk Australia is seeking a senior ML/AI Systems Engineer to push the frontier of autonomous agents in our Resolution Platform. You will design scalable agent architectures, memory and learning systems, and multi-agent coordination to drive real-world customer service tasks. You will champion rigorous internal evaluations, implement robust guardrails, and collaborate across teams to ensure productive, low-latency deployment in a hybrid work model.
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📌 Senior AI Systems Engineer — Multi-Agent Planning & RL (Sydney)
🏢 Zendesk
📍 Sydney
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