15 Oct
|
Latitude Financial Services
|
Melbourne
15 Oct
Latitude Financial Services
Melbourne
Latitude Financial Services is seeking a Customer Experience Quality Assurance professional in Melbourne. You will conduct reviews of human, voice, and AI-powered customer interactions within the Line 1 Framework, ensuring regulatory compliance and timely delivery.
You will work with offshore Team Leaders and Service agents to drive KPI improvements through effective coaching, collaboration, and data-driven insights, while maintaining a robust understanding of policies, variants, and customer
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📌 AI-Driven Customer Experience Analyst (Melbourne)
🏢 Latitude Financial Services
📍 Melbourne