Mondrian Gold Coast is a 208-room luxury lifestyle hotel in Surfers Paradise, part of the Ennismore family. Our dining venues are built on outstanding food, sharp service and a bit of theatre, and the host stand is where that experience starts.

About the role

As Restaurant Host & Reservations, you’ll be the person who makes the room work. You’ll greet and seat guests with warmth, read the floor, and keep the reservations book clean, accurate and full. You’ll recognise our regulars and VIPs, remember the anniversary, and make sure the kitchen and floor team know what’s coming before it arrives.

This is a hands-on role that sits between front of house and reservations, so you’ll spend part of your shift at the door and part of it managing bookings behind the scenes.

What you’ll do

- Welcome, seat and farewell guests, setting the tone for every visit
- Manage reservations through SevenRooms, including the venue reservations inbox (our main booking channel) and online bookings
- Work alongside our AI phone reservations system, picking up calls and requests it escalates to the venue
- Complete the daily reservations clearing at three set points: before lunch service, at changeover, and at the end of night, so nothing is missed or double-booked




- Work with Venue Managers on table allocation, covers, pacing and seating plans
- Keep guest profiles up to date with preferences, allergies and special occasions, and drive our guest recognition and VIP program
- Handle guest feedback and concerns on the spot, and escalate when needed
- Support special events, private functions and other venues when required

What we’re looking for

Required

- Hosting, reservations or front-of-house experience in a hotel, fine-dining or high-volume restaurant
- Comfortable using reservation or booking software
- Strong written English for handling email enquiries
- Availability for rotating shifts, including evenings, weekends and public holidays
- Queensland RSA, or willingness to obtain one before starting

Preferred:
- Experience with SevenRooms and/or Micros Simphony
- Luxury hotel or fine-dining background
- Experience running a busy door with walk-ins and a full book

How we work We live by five values: Tell it like it is, Have fun and make friends, I’ve got your back, Play to win, and Right here, right now. If you’re organised, calm under pressure, detail-obsessed and you genuinely enjoy people, you’ll fit right in.

📌 Senior Venue Host (Burleigh Heads)
🏢 Mondrian Gold Coast
📍 Burleigh Heads