/n /n Waverley BMW (part of the award-winning, family-owned Jowett Motor Group) is looking for an experienced Service Advisor who thrives in a premium dealership environment and knows how to deliver a standout customer experience from booking to handover. /n /n If you’re confident managing a busy service desk, communicating clearly with customers and technicians, and keeping paperwork accurate in a fast-paced environment, we’d love to hear from you. /n /n Why Jowett Motor Group /n /n We back our people properly. Here’s what that looks like: /n /n /n

- BMW Company Car or Car Allowance.

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- Paid Parental Leave – 12 weeks primary carer, 2 weeks secondary.

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- Ongoing training and development (online and face-to-face) with real internal career pathways

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- Recognition and team events (BBQs, birthdays, group Christmas party)

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- Retailer discounts across major brands.

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- Employee Assistance Program (EAP)

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- A genuine commitment to supporting women in automotive through our Women in Automotive partnership.

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- Leaders who set clear expectations, back you, and want you to succeed.

/n /n /n The role /n /n As a Service Advisor, you’ll own the end-to-end service journey and be the key point of contact for customers. /n /n Key responsibilities /n /n /n

- Welcome customers and guide them through the service process from arrival to collection.

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- Explain recommended work, costs, and timelines clearly and professionally.

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- Liaise with technicians and coordinate repairs to ensure work is completed accurately and on time.

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- Order parts and provide proactive customer updates throughout the day.

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- Prepare repair orders, job cards, and invoices with solid attention to detail.

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- Help uphold BMW standards and deliver a premium after-sales experience.

/n /n /n About you /n /n To be successful, you’ll have: /n /n /n

- Proven Service Advisor experience in a premium or high-volume dealership (essential)

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- Strong communication skills and a genuine customer-first mindset.

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- Excellent organisation and time management in a fast-moving environment.

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- Confidence using dealership management systems and digital tools.

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- A calm, professional approach and the ability to work as part of a high-performing team.

/n /n /n About Jowett Motor Group /n /n Since 2001, Jowett Motor Group has grown into a leading automotive group across BMW, MINI, Honda, Audi, Geely and Chery. We’re proud of our strong culture built on family values, teamwork, and continuous improvement — delivering exceptional experiences for customers and our people. /n /n Apply now /n /n Ready to accelerate your career with Waverley BMW? Apply today. /n /n Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers /n /n Diversity & inclusion /n /n We welcome applications from people of all backgrounds, ages, genders and cultures. /n /n Pre-employment check /n /n All employees must successfully complete a National Police Check prior to commencement. /n /n /n

📌 Service Advisor - Luxury BMW & MINI Dealership (Full-Time) (Melbourne)
🏢 Jowett Motor Group
📍 Melbourne