Service Delivery Coordinator

Make a difference. Support your team. Help people thrive.

About Ancora

At Ancora, we’re passionate about providing quality disability support services throughout the Great Southern region of Western Australia. We believe everyone deserves to feel safe, respected and supported to live a life that reflects their own goals, choices and aspirations.

Our values of Teamwork, Integrity, Respect, Communication, Diversity and Accountability guide everything we do. We’re proud to support our customers to exercise choice and control, build independence and achieve meaningful outcomes.

We’re looking for an experienced and motivated Service Delivery Coordinator to join our team and play an important role in the delivery of safe, person-centred and high-quality services.

About the Role

This is an opportunity for someone who enjoys working with people, supporting a team and making a real difference in the lives of others.

As Service Delivery Coordinator, you’ll help oversee the day-to-day delivery of customer supports, build positive relationships with customers and their families, and provide guidance and support to our disability support workers.

You’ll also play an key role in safeguarding our customers, coordinating incident responses, monitoring risks and helping ensure our services continue to meet the high standards we expect at Ancora.

This is a diverse role that combines leadership, problem-solving, relationship management and service quality. You’ll work closely with our leadership team and have the opportunity to contribute to the ongoing development of our people and services.

What You'll Be Doing

Your key responsibilities will include:

- Coordinating customer supports to ensure services are reliable, responsive and aligned with individual goals, preferences and support needs.
- Building strong relationships with customers, families, guardians, support workers and other stakeholders.
- Leading and supporting your team through regular communication, supervision, performance feedback and professional development.




- Promoting customer safety and safeguarding by responding to concerns, supporting incident management and ensuring appropriate follow-up.
- Monitoring incidents and risks, identifying areas for improvement and escalating serious concerns when required.
- Supporting quality and compliance by helping ensure services meet organisational requirements and relevant NDIS Practice Standards.
- Working collaboratively with leadership to resolve service delivery challenges, maintain continuity of supports and improve service quality.

No two days will be exactly the same, so being organised, adaptable and confident in making decisions within your role will be important.

About You

You’re a people-focused leader who can balance the needs of customers, staff and the organisation. You communicate well, approach challenges calmly and understand the importance of providing safe, respectful and person-centred support.

You’ll ideally bring

- Experience in a senior role within disability services, community services or a related human services environment.
- A sound understanding of the NDIS, participant rights, the NDIS Code of Conduct and relevant Practice Standards.
- Experience supervising, coaching and supporting staff to perform at their best.
- Knowledge of incident management, safeguarding, risk management and workplace health and safety.
- Strong communication, organisation and problem-solving skills.
- The ability to manage competing priorities, maintain accurate records and handle confidential information appropriately.
- Confidence using Microsoft Office and client management systems.

Relevant qualifications or equivalent experience in disability or community services will be highly regarded.



Most importantly, you’ll share our commitment to treating people with dignity and respect, supporting informed choice and creating a positive environment for both customers and staff.

What We Offer

At Ancora Support, we recognise that our people are central to the quality of support we provide.

When you join our team, you’ll have the opportunity to:

- Make a meaningful difference in the lives of people in your local community.
- Work alongside a supportive team that values collaboration and communication.
- Contribute your ideas and experience to improving our services.
- Develop your leadership skills and professional capabilities.
- Access our Employee Assistance Program, which is also available to immediate family members.
- Access our employee benefits program, including discounted gift vouchers and selected supplier offers.

Mandatory Requirements The successful applicant will be required to have, or obtain prior to commencing employment:

- An unrestricted right to work in Australia.
- A satisfactory Police Clearance (less than 3 months old).
- A current NDIS Worker Screening Check.
- A current Working with Children Check.
- A current driver's licence and access to a reliable comprehensively insured vehicle.
- Completion of the NDIS Worker Orientation Module – Quality, Safety and You.

Ready to Make a Difference? If you’re an experienced disability or community services professional who enjoys leading people, building relationships and helping deliver safe, high-quality supports, we’d love to hear from you.

Please submit your application via SEEK, including:

- Your current resume.
- A covering letter of no more than two pages outlining your experience and suitability for the role.

Applications will be assessed as they are received, and recruitment will remain open until the position is filled. Enquiries For further information about the role, please contact Ancora’s team using the contact details provided in the SEEK advertisement.

📌 Service Delivery Coordinator (Albany)
🏢 Ancora Support
📍 Albany