We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Customer Satisfaction Management





- Identify and analysis customer’s concerns and issues; and develop improvement plan to meet customer satisfaction
- Build and maintain customer relationship
- Provide support to resolve customer issues
- Work with sales, pre-sales and product support team to address customer concern on product issue

Services Partner Management

- Manages service partners to deliver maintenance services to Lenovo customer
- Manage service partner's costs and drive service delivery performance
- Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving

Business and Process Management
- Responsible for ANZ maintenance service business profit and lose
- Identifies any cost saving opportunities and drives cost saving initiatives
- Streamline and provide recommendation to improve the maintenance service process

We are an Equal Chance Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

📌 Service Delivery Manager (North Sydney)
🏢 Lenovo
📍 North Sydney