/n Ready to take the next step in your IT career? /n /n At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed. /n /n Who We Are /n With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently. /n /n Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team. /n /n The Role /n As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly.
This is a full-time role based in Sydney, offering plenty of variety and client interaction. /n /n You will: /n /n
- Provide high-quality IT support and exceptional customer service
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- Troubleshoot and resolve client issues across a range of technologies
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- Manage service requests and incidents through Salesforce
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- Maintain accurate ticket notes, timesheets, and documentation
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- Apply security best practices across implementations
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- Work collaboratively with colleagues to deliver seamless service
/n /n /n About You /n You’ll thrive in this role if you have: /n /n
- Previous MSP or internal IT experience
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- Strong customer service and client-facing skills
/n /n A solid background in: /n /n
- Workstation trouble shooting
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- Active Directory and Microsoft 365 support
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- Backup and recovery processes
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- Remote monitoring and management tools
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- Servers, switches, routers, firewalls, and storage
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- Azure and VOIP solutions
/n /n And personally, you’ll bring: /n /n
- A desire to keep learning and stay across new technologies
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- A friendly, positive approach to client service
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- Excellent communication skills
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- The ability to work in a fast-paced environment while staying organised
/n /n /n What We Offer: /n /n
- Competitive salary: based on skills and experience
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- Supportive, down-to-earth culture: collaboration and respect are at the core of our team
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- Birthday leave: celebrate your day, on us
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- Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
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- Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
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- Challenging, rewarding work: every day brings variety with recent clients, problems, and technologies to solve
/n /n /n Why Join efex? /n This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way. /n /n Apply now! /n /n Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process. /n
📌 Service Desk Analyst (Sydney)
🏢 EFEX
📍 Sydney