As a Service Delivery Officer, you will work in a scheduled contact centre environment, providing high-quality service to clients.

You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You’ll also assist clients with debt management and process account activities received through various channels, including phone, paper, webchat, email and online portals.

You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.

You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You’ll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.

Program placements will be offered on an ongoing basis in Burnie, Hobart or Perth.

We embrace the strength of diversity – through our people and the perspectives they bring.





We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

Who we’re looking for

Our ideal candidate

- demonstrates strong customer service skills and the ability to engage effectively with customers
- adapts positively to changing priorities, multi-tasks and applies valuable judgement
- communicates with empathy, exercises sound judgement and tailors’ responses to assist clients
- navigates multiple computer systems while applying policies and procedures
- has a willingness to learn.

The Australian community requires the highest integrity of ATO staff. Our people act with integrity,

make ethical decisions and embody our culture, and APS Values. We meet the commitments to the community outlined in the ATO Charter.

You’ll need to be an Australian citizen to work for the ATO.

📌 Service Delivery Officer (Hobart)
🏢 Australian Taxation Office
📍 Hobart