About the Role

As our Service Manager or Service Coordinator, you will be responsible for supporting the efficient operation of our Service Department, ensuring customers receive exceptional service while maintaining effective workshop scheduling, communication and administration.

candidate's responsibilities will vary depending on experience and position level but may include workshop coordination, customer service, team leadership, workflow management, departmental administration and performance management.

The Service Coordinator role focuses on workshop operations, customer service, scheduling and workflow management, while the Service Manager role also includes responsibility for team leadership, departmental performance, budgeting and strategic planning.

Key Responsibilities

Service Coordinator

- Coordinate daily workshop scheduling, job allocation and technician workloads

- Manage customer enquiries, service bookings and repair updates

- Monitor work in progress to ensure jobs are completed efficiently and on time

- Assist with job costing, quotations, invoicing and warranty administration

- Build strong relationships with customers, suppliers and OEM representatives

- Work closely with Parts and Sales departments to deliver exceptional customer service

- Maintain accurate service records and support workshop performance reporting

- Support continuous improvement initiatives and maintain compliance with WHS requirements

Additional Responsibilities - Service Manager

- Lead, mentor and develop Technicians, Apprentices and Service personnel

- Manage workshop productivity, labour recovery, efficiency and profitability targets

- Oversee departmental budgets,



KPIs and financial performance

- Manage recruitment, performance management and employee development

- Handle escalated customer concerns and major service decisions

- Drive strategic planning and continuous improvement initiatives across the Service Department

About You To be successful in this role, you may have:
- Experience as a Service Manager, Service Coordinator, Workshop Administrator, Parts Interpreter, Leading Hand, Foreman or similar role

- Strong organisational and time management skills

- Excellent communication and customer service abilities

- Sound computer literacy and experience using business management systems

- Ability to prioritise tasks and work effectively in a fast-paced environment

- Current Australian Driver's Licence

- Agricultural, automotive, transport or heavy diesel industry experience highly regarded

- Trade qualifications in Heavy Diesel, Agricultural Machinery, Automotive or a related field will be highly regarded for Service Manager role.

- Demonstrated leadership experience will be highly regarded for Service Managerrole.

What's on Offer
- Competitive salary package aligned to experience and position level

- Performance bonuses and KPI incentives

- Company vehicle (Service Manager role)

- Mobile phone and laptop provided

- Housing rental subsidy and relocation assistance if required

- Permanent full-time position

- Immediate start available

- OEM (Case IH, Recent Holland) and ongoing professional development opportunities

- Opportunity to progress into senior leadership within a growing family-owned business

- Additional week of personal leave every year after 5 years of service

📌 Service Manager / Service Coordinator (Dalwallinu)
🏢 W3global
📍 Dalwallinu