Position Title

Service Manager - Rostering

Reports To The Director

Employment Type

Casual

Position Purpose The Service Manager – Rostering is responsible for the effective coordination and delivery of disability support services across the organisation.

Community

Access and In-Home Supports. The role oversees workforce rostering, participant service delivery, staff supervision and stakeholder engagement to ensure high-quality, person-centred supports are delivered in line with participant goals and NDIS Practice Standards. practices comply with SCHADS Award requirements and organisational policies.

Key Roles & Responsibilities – Service Manager - Rostering

1. Service Delivery & Participant Management

- Ensure high-quality, person-centred supports are delivered in accordance with participant goals, support plans, service agreements, and NDIS requirements.
- Monitor participant outcomes and service quality across SIL, Community Access, and In-Home Supports.
- Manage participant onboarding, service reviews, transitions, and exits.
- Respond to participant, family, and stakeholder concerns, complaints, and service requests.
- Conduct regular participant and stakeholder meetings to ensure services remain aligned with individual needs.

2. Rostering & Workforce Coordination

- Oversee the development and maintenance of participant rosters to ensure continuity of care and effective service delivery.
- Ensure shifts are filled with appropriately trained and skilled support workers.
- Manage roster changes,



staff absences, leave requests, and emergency shift coverage.
- Monitor workforce utilisation, contracted hours, overtime, and staffing costs.
- Ensure compliance with SCHADS Award provisions, employment contracts, and organisational rostering practices.

3. Operational Management

- Manage day-to-day operations across allocated service locations and programs.
- Monitor service budgets, participant funding utilisation, and operational performance.
- Identify service delivery risks and implement mitigation strategies.
- Develop and improve operational systems, processes, and procedures.
- Prepare operational reports and provide recommendations to senior management.

4. Stakeholder Engagement

- Develop solid relationships with participants, families, guardians, Support Coordinators, allied health professionals, and community partners.
- Attend case conferences, care team meetings, and participant reviews.
- Act as the primary escalation point for complex participant and workforce matters.
- Represent the organisation professionally in all stakeholder interactions.

5. On-Call & Emergency Response

- Participate in the organisation's on-call roster as required.
- Coordinate responses to critical incidents, staff shortages, participant emergencies, and after-hours operational matters.
- Ensure business continuity and participant safety during unplanned events.

Pay: $40.00 – $45.00 per hour

Work Location: In person

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