Turing Consulting is seeking a number of versatile and delivery-focused ServiceNow Administrators and ServiceNow Developers with the following skills

ServiceNow Administrator

Position Overview

We are seeking an experienced ServiceNow Administrator to manage, configure, maintain, and support the ServiceNow platform within an enterprise environment. The role will work closely with IT and business stakeholders to ensure effective delivery and ongoing optimization of ServiceNow solutions.

Key Responsibilities

- Administer and maintain the ServiceNow platform, including users, groups, roles, permissions, and access controls.
- Configure and support Incident, Problem, Change, Request, Knowledge and Service Catalog modules.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs and Workflows.
- Configure forms, fields, notifications, approvals, catalog items and workflows.
- Troubleshoot ServiceNow issues and perform root-cause analysis.
- Support ServiceNow upgrades, patches, releases and platform maintenance.
- Create and maintain reports, dashboards and performance metrics.
- Work with stakeholders to gather requirements and translate them into ServiceNow configurations.
- Support integrations with other enterprise applications using REST/SOAP APIs.
- Maintain platform documentation and follow appropriate change and governance processes.
- Apply ITIL/ITSM best practices across ServiceNow administration and support.

Mandatory Skills

- Minimum 5 years of overall IT experience.
- Strong hands-on experience as a ServiceNow Administrator.
- Strong experience across ServiceNow ITSM modules – Incident, Problem, Change, Request and Service Catalog.
- Hands-on experience with Business Rules, Client Scripts, UI Policies, ACLs and Workflows.




- Experience in ServiceNow configuration, administration and troubleshooting.
- Good understanding of ITIL / ITSM processes.
- Strong stakeholder communication and problem-solving skills.
- Australian work rights and ability to work within the Australian region.

Desirable Skills

- ServiceNow CSA certification.
- Experience with CMDB, Discovery and Asset Management.
- Knowledge of Flow Designer and IntegrationHub.
- Experience with REST/SOAP integrations.
- JavaScript/scripting experience.
- Experience supporting ServiceNow upgrades and migrations.
- Experience working in large enterprise environments.

ServiceNow Developer

Position Overview

We are seeking an experienced ServiceNow Developer to design, develop, configure, and maintain ServiceNow solutions in an enterprise workplace. The candidate will work closely with business analysts, administrators, and stakeholders to deliver scalable ServiceNow applications and workflows.

Key Responsibilities

- Design, develop, configure, and customize solutions on the ServiceNow platform.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs.
- Build and customize Service Catalog items, workflows, approvals and notifications.
- Develop solutions using Flow Designer and IntegrationHub.
- Develop and maintain REST/SOAP integrations with external applications.
- Work with JavaScript,



Glide APIs and ServiceNow scripting.
- Configure and customize ITSM modules, including Incident, Problem, Change, Request and Knowledge Management.
- Develop and maintain ServiceNow applications, forms, tables and modules.
- Troubleshoot application and integration issues and perform root-cause analysis.
- Participate in ServiceNow upgrades, enhancements, deployments and release activities.
- Perform unit testing, integration testing and defect resolution.
- Work with stakeholders to understand requirements and translate them into technical solutions.
- Follow ServiceNow development standards, security controls, documentation and governance processes.

Mandatory Skills

- Minimum 5 years of overall IT experience.
- Strong hands-on experience in ServiceNow development.
- Strong JavaScript and ServiceNow scripting experience.
- Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and ACLs.
- Experience developing Service Catalog, workflows and approvals.
- Strong experience with Flow Designer / IntegrationHub.
- Experience with REST/SOAP APIs and ServiceNow integrations.
- Good understanding of ITSM processes and ServiceNow modules.
- Experience with ServiceNow development, testing, debugging and deployment.
- Australian work rights and ability to work within the Australian region.

Desirable Skills

- ServiceNow CSA / CAD certification.
- Experience with CMDB, Discovery, CSM or HRSD.
- Experience with Service Portal / UI Builder.
- Knowledge of ATF (Automated Test Framework).
- Experience with ServiceNow Performance Analytics.
- Experience working with enterprise-scale ServiceNow implementations.
- Knowledge of Agile/Scrum development methodologies.

📌 ServiceNow Administrator & Developer (Melbourne)
🏢 Turing Consulting
📍 Melbourne