ServiceNow Project Manager/n

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Location – Anywhere in Australia /n

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Clearance – Baseline/n

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Duration – 6 months with possible extension/n

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About the Client/n

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/n Our client is a leading Australian technology consulting and managed services organisation that helps businesses and government agencies deliver complex digital transformation initiatives. With a strong national presence and a broad portfolio of advisory, cloud, data, integration, enterprise applications, cybersecurity, and managed services capabilities, the organisation partners with customers to modernise operations, improve efficiency, and drive business outcomes./n

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About the role/n

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/n We are seeking a hands-on, customer-focused Project Manager to join our ServiceNow Practice and lead the delivery of ServiceNow and related business application projects./n

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/n This role is suited to a mid-level or senior Project Manager who can independently manage customer engagements from initiation through to completion. You will be accountable for customer-facing project management, structured governance, sprint-based delivery, project financials, contractual commitments and commercial outcomes./n

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Key Responsibilities/n

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- Act as the primary project-management contact for assigned customer engagements.

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- Manage projects from initiation through planning, delivery, acceptance, closure and handover.

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- Establish clear and constructive relationships with customer stakeholders, delivery teams and internal stakeholders.

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- Manage customer expectations and maintain alignment between customer priorities, delivery plans and contractual commitments.

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- Provide clear, accurate and timely reporting on project health, progress, risks, issues, finances and decisions.

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- Facilitate customer governance forums and ensure actions, decisions and escalations are appropriately recorded and managed.

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- Manage one or more customer engagements concurrently, depending on project size, complexity and delivery requirements.

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- Balance competing customer priorities,



delivery dependencies and internal resource requirements across assigned engagements.

/n The Successful Candidate /n

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- Mid-level or higher experience managing technology projects from initiation through to completion.

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- Demonstrated experience managing customer-facing technology or business application projects.

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- Experience independently managing scope, schedule, budget, risks, issues, dependencies and customer expectations.

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- Demonstrated experience managing projects within a contractual delivery environment.

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- Experience managing delivery against agreed scope, deliverables, milestones, assumptions, acceptance criteria and commercial commitments.

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- Experience delivering projects under time-and-materials, fixed-price or deliverables-based commercial models.

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- Practical experience leading formal scope control, change requests or contract variations.

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- Ability to assess and clearly communicate the effort, cost, schedule, resource and delivery impacts of proposed changes.

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- Strong commercial judgement and the ability to identify contractual and financial risks early.

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- Experience establishing and maintaining project budgets, forecasts, burn rates and financial reporting.

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- Experience maintaining accurate project and financial information in internal project-management tools.

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- Practical experience applying PRINCE2 or comparable structured project-governance principles.

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- Demonstrated experience working in agile or hybrid delivery environments.

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- Experience facilitating Scrum ceremonies, including sprint planning, showcases or reviews, retrospectives and stand-ups.

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- Experience coordinating backlog refinement and maintaining alignment between backlog items,



project scope and contractual deliverables.

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- Ability to lead multidisciplinary delivery teams and manage blockers, dependencies and competing priorities.

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- Proven ability to conduct constructive customer conversations concerning scope boundaries, delivery impacts, contractual commitments and commercial implications.

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- Robust written and verbal communication skills, including clear project-status and governance reporting.

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- Ability to manage one or more customer engagements concurrently while maintaining effective customer, delivery, financial and commercial control.

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- Comfortable operating as a hands-on Project Manager who remains close to day-to-day delivery.

/n Desirable/n

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- Experience delivering ServiceNow projects.

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- Experience delivering business application projects using enterprise CRM or workflow platforms, such as:/n /n - ServiceNow

/n - Microsoft Dynamics 365

/n - Salesforce

/n - Comparable enterprise business application, CRM or workflow platforms

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- Experience delivering projects for Australian Government or regulated customers.

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- Experience applying ServiceNow Now Create or another structured platform-delivery methodology.

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- Experience coordinating testing, customer acceptance, showcases, releases and project handover.

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- NV1 or higher Australian Government security clearance.

/n Certifications/n

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/n One or more of the following will be highly regarded:/n

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- PRINCE2 or PRINCE2 Agile

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- Scrum Master certification or equivalent agile delivery certification

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- SAFe certification

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- PMP or an equivalent project-management certification

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- ServiceNow Micro-Certification, Agile Development 2.0 Simulator

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- Other relevant project delivery, governance or commercial-management certifications

/n ServiceNow technical certifications are not required. A practical understanding of platform-based delivery, Scrum delivery, governance and contractual project management is more important than hands-on platform configuration./n

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📌 ServiceNow Project Manager (Sydney)
🏢 Whizdom
📍 Sydney