We are seeking an experienced ServiceNow ITOM Technical Consultant to deliver enterprise-grade ServiceNow solutions with a focus on Discovery, Service Mapping, Event Management, and CMDB.

Mandatory Requirements

- Active ServiceNow CSA Certification

- Two ServiceNow CIS Certifications

- CIS Discovery and CIS Event Management highly preferred

- Minimum 4+ years of relevant ServiceNow experience

Key Responsibilities

- Design, develop, and implement ServiceNow Service Mapping solutions

- Identify and map business-critical services and application dependencies

- Integrate Discovery and Service Mapping with CMDB

- Create and customize patterns, probes, and sensors

- Troubleshoot and resolve Service Mapping and Discovery issues

- Work closely with application, infrastructure, and platform teams

- Ensure service data supports Incident, Change, Problem,



and Event Management processes

- Drive ITOM best practices, CMDB Health initiatives, and CSDM alignment

- Engage confidently with technical and business stakeholders

Technical Skills

- Robust understanding of ServiceNow Discovery, CMDB, MID Servers, and integrations

- Experience with Service Mapping architecture and implementation

- Knowledge of CSDM and service taxonomy

- Scripting skills in JavaScript, GlideScript, and Regex

- Knowledge of HTTP, SNMP, SSH, and WMI protocols

- Experience with enterprise monitoring tools such as Splunk, AppDynamics, Dynatrace, or SolarWinds

- Exposure to Event Management, AIOps, Cloud Management, Agile, and DevOps environments

📌 ServiceNow ITOM Technical Consultant (Australia)
🏢 HCLTech
📍 Australia