Join PetO’s Next Chapter!

Be part of the pack at PetO, Australia’s largest independent dog & cat retailer, as we celebrate the successful completion of our biggest growth leap yet!

Over the past 20 years, PetO has grown from a single store on Sydney’s northern beaches into a much-loved national household name. Following our acquisition of 41 new stores and 22 co-located vet clinics and grooming salons, we’ve swiftly integrated our expanded family and are thriving nationally.

Now operating 58 stores across Australia, we’re more passionate than ever about pets, people, and delivering exceptional value. With a strong foundation and exciting opportunities ahead, there’s never been a better time to join PetO and help us lead the future of the pet industry!

The Role:

As the State Operations Manager – WA, you will be a senior retail leader responsible for driving the culture, performance and long-term vision of the PetO retail network across the state. This is a people-first leadership role where results are delivered through others, and where your visibility, influence and commercial discipline will shape how PetO shows up for customers and teams every day. You will drive success through:

- Leading and inspiring multi-site retail teams to deliver consistent, high-performance outcomes

- Embedding One Brand, One Standard, One Culture across all WA stores

- Translating strategy into execution, ensuring priorities land clearly at store level

- Building strong leadership capability and succession pipelines

- Championing customer experience and commercial excellence as the network grows

This is a hands-on, high-impact leadership role, focused on enabling scalable growth while keeping PetO’s culture and customer promise front and centre.

Responsibilities include:

- Lead Store Managers across WA and own state-wide results across P&L;, NPS, loyalty and team engagement.





- Act as a senior culture ambassador, role modelling values, behaviours and leadership expectations. Build talent, capability and succession across the state.

- Drive disciplined execution and consistency across all stores, ensuring every location operates at a high standard.

- Translate business strategy into clear, executable priorities for store teams and ensure alignment through strong communication and follow-through.

- Partner closely with Support Office and cross-functional national leaders.

- Signal plans for growth and expansion across the region and lead new store openings across WA.

- Champion the PetO customer experience and point of difference, ensuring customers experience is consistent across the state.

What’s on Offer?

- Competitive remuneration package (commensurate with experience)

- Car allowance Bonus & Incentives

- PetO discounts across the group

- Your Birthday OFF

- Increased exposure to strategic national retail leadership and decision-making

- Be part of a passionate, high-energy team with a love for pets and community

About You

You’re a passionate retail skilled with:

- Demonstrated success leading multi-site retail operations

- Strong commercial and financial acumen with accountability for results

- Proven ability to lead through influence, not just authority
- A people-first leadership style with high performance expectations

- Confidence in managing change, growth and operational complexity

- Exceptional communication, prioritisation and execution skills

- Strong ethical standards and a commitment to building winning teams and culture

Applications

Ready to make an impact in this exciting new role? Click “Apply Now” and join a cover letter explaining why this role and the pet industry is of interest to you.

If you would like to have a confidential conversation about a career at PetO contact Sarah at *@peto.com.au

📌 State Operations Manager - WA (Perth)
🏢 PetO
📍 Perth