Job Description

As Debt Recovery Officer, you will manage a portfolio of outstanding rates, water charges and miscellaneous accounts. You will review accounts, contact customers, negotiate payment arrangements and progress recovery action in accordance with legislation and Council policy.

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The role requires sound judgement, persistence and professionalism, together with the ability to communicate respectfully with customers who may be experiencing financial difficulty.

In this role, you will: n

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- Review outstanding debt reports and identify accounts requiring follow-up.
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- Contact customers regarding overdue rates, water charges and other Council accounts.
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- Maintain clear and accurate records of customer contact and recovery action.
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- Negotiate and approve payment arrangements in accordance with Council's Debt Recovery Policy.
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- Monitor payment arrangements and follow up missed or overdue payments.
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- Prepare information for legal recovery action undertaken by Council or its appointed Debt Recovery Agent.
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- Liaise with Council's Debt Recovery Agent regarding legal recovery matters.
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- Prepare information relating to potential water restriction action.
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- Reconcile Debt Recovery Agent invoices and advise Revenue Officers of amounts to be allocated.
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- Identify accounts that may qualify for sale of land for unpaid rates action.
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- Prepare information required for proof of debt and assist with sale action.
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- Prepare monthly status and statistical reports.
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- Investigate returned notices and use appropriate databases and authorities to locate updated contact details.
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- Respond to customer enquiries by telephone, email and at the customer counter.
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- Support the wider Revenue team to provide an efficient and customer-focused service.
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You will have experience in debt recovery, financial services or a similar environment, with the confidence to manage difficult conversations and apply Council's policies fairly and consistently.

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You will also have:

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- A minimum Certificate IV in Accounting, Finance or an equivalent qualification. Diploma-level qualifications will be viewed favourably.
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- Demonstrated experience in debt recovery or financial services.
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- Experience providing high-quality customer service in situations involving sensitive financial matters.
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- A calm, respectful and resilient approach to customer service.
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- The ability to negotiate practical outcomes and maintain professional relationships.
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- The ability to interpret and apply legislation, policies and procedures.
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- Solid analytical and problem-solving skills.
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- Experience using Microsoft Office, particularly Excel, and accounting systems. TechnologyOne experience will be viewed favourably.
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Salary: Commencing salary circa $74,000p.a. plus superannuation.

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Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.

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Tenure: Permanent, Full Time.

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For questions relating to the position requirements please contact David Roach - Financial Operations and Compliance Coordinator who is the hiring manager for this role. David can be reached on 7*** or at ***********@midcoast.nsw.gov.au.

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For enquiries regarding the application process contact Corinne Matlwaski, Human Resources Business Partner who is the HR representative for this role. Corinne can be reached on 7*** or at ***************@midcoast.nsw.gov.au.

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📌 Debt Recovery Officer (Taree)
🏢 Careers at Council
📍 Taree