Job Description

n

Daelibs is an award-winning IoT company with over 20 years of experience delivering cutting-edge spatial solutions. We pride ourselves on providing industry-leading technology supported by outstanding customer service.

n

Our core business provides mobile SaaS solutions to a range of private organisations and government clients, with our technology operating across the Asia-Pacific region.

About Us n

Daelibs is an award-winning IoT company with over 20 years of experience delivering cutting-edge spatial solutions. We pride ourselves on providing industry-leading technology supported by outstanding customer service.

n

Our core business provides mobile SaaS solutions to a range of private organisations and government clients, with our technology operating across the Asia-Pacific region.

About the Role n

We’re seeking a motivated and customer-focused Level 1 Customer Support Technician to join our award winning team. As the first point of contact for our valued customers, you’ll play a key role in delivering prompt, effective support while embodying the Daelibs brand through your professionalism and personable approach.

n

In this role, you’ll provide timely resolutions to routine technical issues, manage service requests, and elevate matters that fall outside your scope.

Key Responsibilities n

n




- Deliver frontline support services in line with agreed SLAs
n
- Log, validate, and document incoming support requests
n
- Maintain accurate records in the ticketing system
n
- Provide timely updates to customers and internal teams
n
- Install, configure, and maintain Standard Operating Environments (SOE)
n
- Troubleshoot and resolve hardware/software issues
n
- Test recent product releases and assist with QA processes
n
- Escalate complex issues as appropriate
n
- Maintain up-to-date support documentation and standards
n
- Contribute to support process improvements and team initiatives
n

About You n

To be successful in this role, you will demonstrate:

n

n
- A genuine passion for delivering exceptional customer service
n
- Strong written and verbal communication skills
n
- Exposure to IT technical support or related activities
n
- Solid troubleshooting and problem-solving abilities
n
- High attention to detail
n
- Effective time management and prioritisation skills
n
- Strong interpersonal skills and the ability to work with a diverse range of customers
n
- Adaptability and a proactive approach to change
n
- A high level of self-motivation and personal accountability
n

Desirable Qualifications and Experience nn
- Background in IT or a relevant qualification
n

n

#J-18808-Ljbffr

📌 Level 1 Support technician (City of Gold Coast)
🏢 Daelibs
📍 City of Gold Coast