L.A Donuts is seeking a skilled and experienced Store Manager to join our team. As the Store Manager, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, efficient workflow, and a positive experience for our customers. You will provide leadership, guidance, and training to the store staff, including cashiers, servers, and kitchen staff, while maintaining a professional and welcoming atmosphere.

This position requires strong communication and organizational skills, as well as the ability to handle multiple tasks and prioritize effectively.

Role Overview The Store Manager is responsible for the overall performance of the store, with a key focus on driving sales growth, maximizing customer satisfaction, and leading a high-performing team. This role requires a hands-on leader who can motivate staff, implement sales strategies, and ensure excellent customer service at all times.

Key ResponsibilitiesSales & Business Growth

- Actively drive daily, weekly, and monthly sales targets
- Implement upselling and cross-selling strategies (e.g. add-on items, promotions, bundles)
- Train staff on customer engagement and sales techniques
- Monitor sales performance and identify opportunities to increase revenue
- Ensure product displays are attractive, stocked, and sales-focused
- Encourage repeat business through excellent customer service

Staff Leadership & Training

- Lead, motivate, and coach staff to achieve sales goals
- Conduct ongoing training on customer service and sales approaches
- Ensure staff understand how to approach customers confidently and professionally




- Monitor staff performance and provide regular feedback
- Schedule staff effectively to maximize productivity during peak hours

Customer Experience

- Ensure a friendly, welcoming, and consistent customer experience
- Address customer feedback and resolve issues promptly
- Lead by example in customer interaction and service standards

Operations & Store Standards

- Ensure the store is clean, organized, and visually appealing at all times
- Maintain stock levels and reduce waste
- Ensure coffee machines, equipment, and food safety standards are followed
- Oversee daily handovers, reporting, and store documentation

Reporting & Communication

- Submit daily and weekly reports on sales, staffing, and store performance
- Communicate challenges, ideas, and opportunities to management
- Share successful sales strategies and best practices

Key Skills & Attributes

- Strong leadership and communication skills
- Proven ability to drive sales and motivate teams
- Customer-focused mindset
- Ability to train, coach, and hold staff accountable
- Strong organizational and problem-solving skills

Success Measures

- Consistent increase in sales and average transaction value
- Improved staff sales performance and customer engagement




- Positive customer feedback and repeat business
- Well-trained, motivated, and accountable team

Requirements:

- Minimum of 5 years of proven experience in a supervisory or management role in a fast-paced customer service setting.
- Strong leadership and communication skills to effectively manage and motivate a team.
- Excellent customer service skills with a focus on providing exceptional experiences.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with cash handling procedures and point-of-sale systems.
- Knowledge of health and safety regulations and ability to ensure compliance.
- Strong communication and interpersonal skills to effectively collaborate with team members, suppliers, and management.
- Flexibility and availability to work early mornings, weekends, and holidays as required, with shifts starting as early as 6:30 am and ending as late as 10: 30 pm

Benefits:

- Competitive compensation package.
- Opportunities for career growth and advancement within L.A Donuts
- Positive and collaborative work environment.
- Additional benefits (specifics to be discussed during the hiring process).

Join our team and contribute to creating delightful experiences for our customers. If you have strong leadership abilities, excellent customer service skills, and a passion for ensuring a smooth store operation, we would love to hear from you. Pay: $70,000.00 – $75,000.00 per year

Work Location: In person

📌 Store Manager - Full Time (Penrith)
🏢 L.A DONUTS
📍 Penrith