At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand, you’re more than just a job title.
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At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.
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We’re looking for a Full time Senior Express Agent, a person who is smart and considerate – those that have “nice person” written all over them. We’re after fast-thinking, customer focused problem solvers that take pride in creating and delivering great customer experiences. In this role you will monitor the operations of the Front Desk
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and provide support to the Express Agents, taking charge of any escalated issues – so problem solving and thinking on your feet will be high on the agenda!
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This role will be working on a 7-day, 24-hour roster.
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Responsibilities
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- Love the brand & be a great ambassador of Holiday Inn Express.
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- You will supervise others and assist in the delivery of training in the absence of Management – making your mark and influencing Express Agents to deliver an excellent service.
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- You’ll fulfill Duty Manager shifts in the absence of a Duty Manager.
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- You’ve got a good eye for detail – our processes are super significant in helping us deliver a consistent guest experience.
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- You’ll be dealing with a variety of people, so your communication will be adaptable.
You’ll be a brilliant communicator – consistently clear and concise.
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- You’ll help us problem solve, as we’re still building our business; we have solutions to find – your logical thinking and collaboration with teams across the business will be key.
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- Enforce work health and safety, exceeding customer expectations, meeting targets, the Express Agents will look to you for guidance – you will take on this challenge and lead by example.
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Skills & Experience
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- You’ll have previous experience working as a Guest Service Agent/Night Audit with PMS experience.
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- Professional and personable, with a “role up the sleeves”, can do attitude.
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- You make calm, collected decisions – even against the clock.
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- Robust team working skills and a passion for delivering superior results.
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- Excellent customer service, spoken and written communication & phone skills.
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- You will be required to hold or obtain a First Aid certificate and a RSA Certificate.
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- You must meet the appropriate legal requirements to work in Australia.
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This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.
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If this sounds like the perfect move for you, come, join us.
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Holiday Inn Express and Suites Sunshine Coast is committed to delivering a diverse and inclusive environment for our colleagues.