Job Description

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- Attendance Incentive Program: Receive $100 voucher for perfect attendance each month! (conditions apply)
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- Referral Bonus: Earn up to $500 for every successful candidate you refer who joins the team and stays with us for 6 months. (conditions apply)
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- Employee of the Month Program: Get recognised for your hard work and receive a gift card.
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- Exciting opportunities for career growth and professional development.
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- A dynamic, supportive work culture where your efforts make a tangible impact.
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- Be part of an innovative company shaping the future of transport.
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Key duties and responsibilities include but are not limited to: nn
- Primary inbound call taker for all customers, suppliers and key internal stakeholders.
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- Responding to inbound customer service queries via email.
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- Liaison with our National operations team, National commercial team and external network of agents to provide speedy resolution to all inbound queries.
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- Logging and maintenance of customer service tickets.
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- Ensuring that the highest levels of service to our customers are maintained at all times.
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Key qualifications and Experience: nn
- Experience in working within a quick paced, high volume transport environment is a must.
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- Excellent communication, interpersonal and problem-solving skills.
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- Experience using Transvirtual (desired but not essential).
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- Understand conflict resolution and de-escalation techniques.
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- Ability to navigate many different software systems simultaneously.
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- Proficient in Microsoft Office Suite (especially Excel and Word).
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- Strong verbal and written communication skills, with the ability to interact effectively with drivers, team members, and management.
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- Ability to identify and resolve discrepancies quickly and efficiently.
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All candidates will be subject to a Drug and Alcohol testing.

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All candidates will need to supply a current Police Check.

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We are an equal opportunity employer and value diversity in the workplace.

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- How many years’ experience do you have as a Customer Service Representative?
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- Do you have a current Police Check (National Police Certificate) for employment?
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- Do you have experience working with logistics, freight & delivery services?
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- Are you willing to undergo a pre-employment medical check?
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- Which of the following Microsoft Office products are you experienced with?
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📌 Customer Service Officer (Altona)
🏢 Xpress Freight Management Group
📍 Altona