Job Description

Cruise Product Coordinator - Broadbeach, QLD n

Job no:
Brand: Ignite
Work type: Full time
Location: Queensland, Queenstown
Categories: Commercial

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. n

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. As a Cruise Product Coordinator , you'll be at the centre of our product and administration operations, helping ensure our cruise products remain accurate, competitive, and market-ready. Working closely with Product Managers, Sales teams, marketing stakeholders, and supplier partners, you'll combine analytical thinking, attention to detail, and proactive problem-solving to support business success. This is a varied and quick-paced role where your work directly impacts the customer experience and commercial performance of our cruise offering.

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Maternity Leave cover: 12 months

A day in the life: n

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- Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations
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- Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
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- Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms
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- Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free
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- Test Traveltek Clusters to ensure they are accurate and bookable
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- Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
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- Conduct regular rate analysis to stay competitive and aligned with market trends
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- Research new products,



tours, and attractions to enhance our offering or create upsell opportunities
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- Carry out weekly checks of rates and inventory for products currently being promoted
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Who you are: n

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- 12+ months’ experience in retail or wholesale travel preferred
A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industryn
- Natural organizer with excellent attention to detail
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- Calm under pressure and comfortable juggling multiple priorities
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- Proactive problem‑solver who anticipates and resolves issues early
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- Confident, clear communicator with all stakeholders
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- Tech‑savvy — comfortable with systems, trackers, and inbox management
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- Customer‑focused with a passion for delivering great experiences
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- Team‑spirited, supportive, and flexible (including some public holidays)
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- Detail‑driven with strong ownership from start to finish
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- Adaptable — handles shifting priorities and change with ease
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What you'll enjoy: n

Ongoing brain power-ups and skill sharpening

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Catapult your career across a network of brands and businesses in an evolving industry

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Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

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Access to industry leading health and well - being programs and financial advisors

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Set up shop in a swanky beachfront office in Broadbeach

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Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

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Take volunteer leave as part of giving back to the local community

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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📌 Cruise Product Coordinator - Broadbeach, QLD (City of Gold Coast)
🏢 Flight Centre Travel Group
📍 City of Gold Coast