Job Description

Medical Secretary/Receptionist – Paediatric Practice

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Join our friendly and qualified paediatric practice, located close to Geelong CBD.

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We are looking for a friendly, hardworking and patient-focused Medical Secretary/Receptionist to join our small, busy administration team.

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The position is initially offered at 28 hours per week :

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- Monday to Wednesday: 7.5 hours per day
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- Thursday: 5.5 hours
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Hours will be reviewed in February 2027 in line with staffing arrangements and the ongoing needs of the practice.

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You’ll be joining a supportive team where workplace culture, teamwork and providing a positive experience for our patients and families are highly valued .

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This is a great opportunity to gain valuable knowledge and experience within a busy, welcoming, diverse and inclusive paediatric specialist practice .

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Key duties will include, but are not limited to:

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- Scheduling appointments and diary management.
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- Billing, receipting, invoicing, accounts and consultations. Banking and reconciling accounts and following up on payments, unpaid invoices and debtors with Medicare, patients and other organisations.
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- Be first point of contact and manage enquiries promptly and efficiently, via phones, face to face, and other electronic communications
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- Process and manage, forms, documents, requests, correspondence, and files.
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- Other general office and administration duties,
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- Demonstrate and provide high levels of customer service, professional care and administration support to the patients, families, clinicians, staff, the business,



other allied health services, and practice users or visitors.
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- Experience / a willingness to learn / a keen interest in, basic accounts, billing, banking, and debtors.
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- Ability to work autonomously, show initiative and work productively, individually and within a team
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- Ability to multitask in a busy, fast paced, evolving and sometimes demanding environment where each day can be different
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- Excellent time management skills and the ability to prioritise workload and duties on the go
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- Be self-motivating, mature, diligent, reliable, punctual and have a strong work ethic.
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- Possess intermediate to advanced computer and technology skills,
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- A willingness and ability to learn new skills and industry specific computer programs.
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- The ability to maintain a high level of professionalism, integrity and confidentiality
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- Be available to work shifts between the hours of 8:30am and 6:00pm.
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- Understand and demonstrate inclusiveness
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Days of work will primarily be Monday to Thursday, (no weekend work or public holiday work is required).

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Previous experience and training would be highly regarded, but not essential and training/mentoring will be provided.

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Desirable skills and/or experience

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- Previous experience or training in medical reception or similar administrative position
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- Understand medical terminology
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- Previous experience in the use of medical practice computer management software.
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- An understanding of the Medicare benefits schedule (MBS) and/or item numbers.
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📌 Medical Secretary/Receptionist (North Geelong)
🏢 G Pg
📍 North Geelong