Job Description

At Simply Helping, our mission is to add value, meaning and dignity to the lives of others by providing flexible, person-centred care and support in an environment of safety and trust. We are seeking a passionate and organised Care Coordinator to join our growing team and play a vital role in supporting older Australians and people living with disability.

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This is an opportunity to work with a respected and values-driven organisation that genuinely cares about its clients, employees, and community. This a full time role working from our Torquay office.

About the Role n

As a Care Coordinator, you will be responsible for coordinating safe, responsive, and person-centred services that meet each client's individual needs, goals, and preferences. You will act as a key point of contact for clients, families, support workers, and other stakeholders to ensure services are delivered to the highest standard.

Key Responsibilities n

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- Coordinate and review person-centred care plans
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- Schedule and monitor client services and support
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- Liaise with clients, families, support workers, and external stakeholders
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- Support client onboarding and service commencement
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- Monitor service quality and identify opportunities for improvement
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- Assist with recruitment, onboarding and training of support workers
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- Maintain accurate client records and documentation
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- Support operational and administrative functions as required
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- Escalate service risks and concerns appropriately to management
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What We’re Looking For n

You are a compassionate and organised professional who thrives in a fast-paced environment and enjoys building positive relationships with clients and colleagues.

Essential Skills and Experience n

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- Strong communication and interpersonal skills
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- Excellent organisational and problem-solving abilities
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- Ability to manage competing priorities and work autonomously
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- Experience working with diverse stakeholders
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- Proficiency in Microsoft Word, Excel and SharePoint
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- Commitment to person-centred service delivery and quality outcomes
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Qualifications n

We welcome applicants with:

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- Diploma in Community Services and a minimum of three years' case management experience; or
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- Bachelor's degree in Social Work, Behavioural Science or a related discipline; or
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- Nursing qualifications and relevant industry experience.
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Mandatory Requirements nn
- Current Australian Driver's Licence
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- Current Working with Children Check
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- Current NDIS Worker Screening Check
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- Current First Aid Certificate
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- Evidence of Flu Vaccination
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- Evidence of COVID-19 Vaccination
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Why Join Simply Helping? n

At Simply Helping, our values guide everything we do:

Integrity n

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- Connection
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- Accountability
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- Respect
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We offer nn
- A supportive and collaborative team workplace
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- Meaningful work that positively impacts people's lives
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- An organisation committed to diversity, inclusion and equality
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- The opportunity to contribute to quality outcomes for vulnerable members of our community.
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Diversity and Inclusion n

Simply Helping is committed to creating a diverse and inclusive workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people living with disability.

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Note: A satisfactory screening process, including checks relevant to the role, will be required prior to appointment.

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📌 Care Coordinator (Torquay)
🏢 Simply Helping
📍 Torquay