Company Description Skyline International College (SIC), operated by MG Australia Group Pty Ltd, is a Registered Training Organization (RTO ID: 45233) regulated by the Australian Skills Quality Authority (ASQA). As a CRICOS-approved provider, SIC is authorized to deliver accredited courses to overseas students studying in Australia. The college is committed to maintaining high-quality education and compliance standards that support diverse learners.

SIC offers a structured and supportive setting where staff collaborate to enhance student outcomes and satisfaction.

Role Description The Student Support Officer is a full-time, on-site role based in Sydney, NSW, focused on providing high-quality support to both domestic and international students. Day-to-day responsibilities include responding to student inquiries, guiding students through enrolment and course progress processes, and assisting with administrative tasks related to student records and compliance. The role involves offering customer service at the front desk and via digital channels, coordinating referrals to academic and welfare support services, and ensuring students understand college policies, procedures, and available resources.

The Student Support





Officer will collaborate with academic and administrative teams to help resolve issues, monitor student satisfaction, and contribute to a welcoming and inclusive campus environment.

Qualifications

- Candidates should possess strong Interpersonal Skills and Customer Service abilities to support diverse student needs and build positive relationships.
- Candidates should possess effective Communication skills, including clear written and verbal communication with students and staff.
- Candidates should possess solid Analytical Skills to interpret student data, identify support needs, and help maintain compliance with regulatory requirements.
- Candidates should possess Technical Support skills to assist students in using learning platforms, student portals, and basic IT systems.
- Additional beneficial qualifications include experience in student services or education administration, familiarity with RTO or CRICOS requirements, proficiency in MS Office and student management systems, strong organizational and time-management skills, and the ability to work respectfully with students from diverse cultural backgrounds.

📌 Student Support Officer (Sydney)
🏢 Skyline International College
📍 Sydney