Omni Services Team Lead - AI-Driven Member Support (Melbourne)

Omni Services Team Lead - AI-Driven Member Support (Melbourne)

15 Oct
|
RACV
|
Melbourne

15 Oct

RACV

Melbourne

Job Description

RACV is seeking a digitally minded Omni Services Team Lead to guide real-time digital support across live chat, messaging, social media and email. You will shape RACV’s omnichannel strategy, lift digital capability and define what great service looks like in an AI-enabled setting.

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Reporting to the Head of Member Experience, this hands-on leadership role requires coaching a high-performing team and delivering fast, human service across RACV’s digital channels.

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📌 Omni Services Team Lead - AI-Driven Member Support (Melbourne)
🏢 RACV
📍 Melbourne

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