Job Description

Join the team at Phil Gilbert Motor Group, a trusted name in the automotive industry for over 35 years. As part of the 4K Automotive Group, Phil Gilbert spans across two locations and is a leading multi-franchise dealership representing Toyota, Hyundai and Kia. We're all about making car ownership easy, stress-free, and enjoyable for our customers - and that's where you come in!

n

We're looking for an enthusiastic and customer-focused Service Advisor (trainee or experienced) to join our high-performing team in Croydon .

n

About the Role

n

n
- Be the first point of contact for customers, delivering exceptional service from booking through to vehicle collection.
n
- Manage customer enquiries, service bookings, and daily appointments.
n
- Liaise with the Workshop Controller to ensure vehicles are completed on time and customer expectations are met.
n
- Prepare accurate service estimates and explain recommended work and associated costs.
n
- Keep customers informed throughout the repair process, including any changes to timing or costs.
n
- Coordinate future bookings to maximise workshop efficiency and customer satisfaction.
n
- Resolve customer concerns professionally and efficiently.
n
- Deliver vehicles back to customers, clearly explaining the work completed and any associated charges.
n
- Complete all administrative tasks in line with dealership procedures and manufacturer warranty requirements.
n

n

Working Hours

n

Monday to Friday: 7:30am - 5:00pm

n

Who Are You?

n





We welcome both experienced Service Advisors and those keen to start their career in automotive service. Ideally, you'll bring:

n

n
- Previous experience as a Service Advisor, in automotive service costing, or transferable customer service skills (retail/hospitality/admin)
n
- Solid communication and problem-solving skills
n
- Proficiency in MS Office (Word, Excel, Outlook)
n
- High attention to detail and a process-driven mindset
n
- Current NSW driver's licence
n
- A genuine passion for customer service and the auto industry
n

n

Why Join us?

n

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

n

n
- Exclusive staff discounts across multiple automotive brands.
n
- Reward and recognition programs - celebrating milestones, service awards, and birthdays.
n
- Staff referral bonuses and team perks
n
- Ongoing career development through internal training and manufacturer-accredited programs
n
- Paid Parental Leave
n
- Employee Assistance Program (EAP)
n

n

Discover more about 4K Automotive - explore our Careers Hub:

n

Important information

n

n
- Only shortlisted applicants will be contacted.
n
- Applicants must reside in Australia and hold full working rights.
n

n

Ready to join our team? Apply today and start your rewarding career with 4K Automotive.

n

We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.

📌 Service Advisor (Croydon)
🏢 4K Automotive Group Pty
📍 Croydon