Job Description

About us n

We are an award-winning, national $18B public offer industry fund focused on the education and community sectors. Working for NGS Super means being part of something bigger and working to make a difference to our members and their financial future.

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Our people are key to our success, and as we grow, we're committed to finding and retaining the right talent to join the journey. As well as a flexible and fun workplace, we offer competitive benefits including additional leave entitlements, personal & professional development and health & wellbeing programs.

About the Role n

As the Salesforce Product Owner, you'll own the Fund's member data domain and connect the Member, Data and broader Technology teams to deliver integrated Salesforce, data and analytics solutions.

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You'll work across the Fund to understand business processes, pain points and opportunities, translating these insights into a clear member data roadmap, prioritised backlog and practical technology solutions.

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You'll set the direction for member data requirements, solution design, process standardisation and data quality, while providing hands-on Salesforce expertise and coordinating more complex development with technical teams and external partners. A key focus will be improving how data and technology support the member lifecycle, enabling a trusted 360-degree view of our members and a better member experience.

What You'll Do n

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- Partner with the Member team, Customer Relationship Managers and other stakeholders to understand business processes, identify underlying challenges and define improvement opportunities.
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- Facilitate workshops and discovery activities, translating business needs into clear requirements, acceptance criteria and prioritised backlog items.
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- Own and maintain the roadmap and backlog for Salesforce and member data improvements, balancing strategic priorities with day-to-day business needs.
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- Translate complex business, system, data, reporting and integration requirements into practical, scalable and supportable solutions.
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- Provide hands-on Salesforce functional design, configuration and testing, and coordinate more complex development and integration activities with technical teams and external partners.
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- Support agile delivery, user acceptance testing, release readiness, implementation and post-implementation review.
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- Improve systems, integrations and data practices to enable a trusted 360-degree view of the member.
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- Ensure member data is appropriately captured and structured to support operational decision-making, reporting and analytics.
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- Improve data quality, consistency and governance through clear definitions, controls, ownership and monitoring.
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- Identify opportunities to standardise processes, automate workflows and improve how Salesforce and connected systems are used across the Fund.
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- Track prioritised initiatives through delivery and keep stakeholders informed of progress, decisions, risks and changes.
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About You n

You'll bring:

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- Experience in a Product Owner, Business Analyst, CRM, technology solutions or business partnering role, ideally supporting customer or member-facing functions.
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- The ability to work closely with stakeholders to understand business challenges, facilitate discovery workshops and translate business needs into clear and actionable requirements.
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- Strong Salesforce experience, including solution design,



configuration and optimisation of customer or member-focused processes.
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- A solid understanding of customer data, data quality, governance, reporting and systems integration.
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- Experience developing and managing roadmaps, backlogs and priorities to balance business needs with longer-term strategic outcomes.
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- The ability to connect business processes, technology, data and analytics into practical end-to-end solutions.
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- Experience using AI and automation tools to improve efficiency, streamline processes and deliver better business outcomes.
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It will be a bonus if you have a tertiary qualification in information technology, information systems, data, business analysis, business or a related discipline, and experience with the following:

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- Customer data platforms, Customer 360 solutions, marketing platforms, contact centre technologies or integration services.
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- Power BI, SQL or other reporting and analytics tools.
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- Superannuation, financial services or wealth management sectors.
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- Product Owner, Scrum Master, Project Manager or other agile delivery responsibilities.
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We are a super fund with an exceptional work culture, providing a diverse offering in developing our people and you can be a part of it while earning an attractive remuneration package!

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Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.

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We are an equal opportunity employer committed to creating a workplace that values diversity, equity and respect for all individuals.

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We encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Career development and Health & Wellbeing Benefits.

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NGS Staff Benefits link: careers/careers/pages/staffbenefits

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📌 Salesforce Product Owner (Sydney)
🏢 NGS Super Pty
📍 Sydney