Job Description

Customer Service Team Member - Adventure Tourism n

Like helping people? Valuable with details? Stay calm when things get busy?

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You might belong in our Customer Service Team!

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This is a hands‑on, varied role that mixes customer service, bookings and day‑to‑day tour operations. One minute you might be helping a guest over the phone, the next you’re assisting to coordinate tour departures, solving a booking issue or getting important information out to our field teams.

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You’ll be right at the centre of the action, helping make sure our guests are looked after and our adventures run smoothly.

What You'll Actually Be Doing n

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- Chatting with guests via phone and email
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- Managing bookings, changes and pickup details (accuracy matters here)
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- Helping coordinate morning tour departures
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- Keeping important information moving between guests, Operations and Field Staff
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- Solving problems calmly and professionally
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- Promoting and upselling our adventure experiences
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- Using booking systems like ResPax / Cobber
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This Role Is a Good Fit If You: nn
- Enjoy helping people and working in a team
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- Like staying organised and on top of the details
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- Can keep your cool when it's busy (Jedi-level calm)
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- Communicate clearly and professionally
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- Are comfortable switching between different tasks and priorities
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- Are reliable and show up ready to go
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- Hold Australian citizenship or permanent residency
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- Tourism, hospitality or guest service experience would be advantageous but it's not essential. We'll train you.
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The Practical Stuff 6-hour shifts: nn
- 6:00am–12:00pm
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- 12:00pm–6:00/6:30pm
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Based in Cairns North near the Airport, with occasional shifts at our Marina Office

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Flexible availability for varying shift patterns per week

What You'll Get n

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- Full training and ongoing support
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- A genuinely supportive team
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- Variety, responsibility, and real‑world skills
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- Experience across both guest service and tour operations
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- A role inside a leading adventure tourism company
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This role isnot for the faint-hearted— but don't worry, you’ll receivesolid trainingand befully supportedevery step of the way!

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We're looking for someone who brings good energy, attention to detail and a positive attitude. You don't need to know everything on day one. You just need to be willing to learn, pitch in and care about getting things right.

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And yes, our Team Members get some really cool perks too.

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📌 Customer Service Team Member - Adventure Tourism (Cairns Regional)
🏢 Cairns Adventure Group
📍 Cairns Regional