Job Description

*Customer Support Assistant - Lidcombe Place Care Community n

Auburn NSW 2144, Australia •

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Auburn Glen Care Community, 54 Northumberland Road, Auburn, New South Wales, Australia

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Posted Sunday 20 September 2026 at 2:30 pm

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"At Opal HealthCare, we know that companies don’t succeed - people do."
That’s why everything we do is driven by our purpose:to bring joy to those we care for, guided by our values ofC ompassion,A ccountability,R espect andE xcellence reflect thatCARE is at the heart of everything we do.

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We are seeking a friendly, organised and customer-focused Customer Support Assistant to be the first point of contact for our residents, families and visitors on weekends. Located in the Auburn area.

About the Role n

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- Permanent Part-Time
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- Saturday & Sunday Roster
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- $31.36 – $33.05 base rate (DOE) + Penalty rates for weekends, plus 12% superannuation.
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This is a great opportunity for someone who enjoys helping people, communicates clearly and takes pride in delivering a positive customer experience.

What We Offer n

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- Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy
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- Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
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- A supportive and welcoming team environment.
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- Opportunities to develop your customer service and administration skills.
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- A role where you can make a genuine difference.
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Key Responsibilities nn
- Respond to customer enquiries by phone, email, or in person in a professional and timely manner.
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- Manage rostering, payroll tasks, and maintain accurate records.
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- Provide accurate information about products, services, processes and policies.
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- Maintain clear and accurate records.
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- Process basic requests, or administrative tasks as required.
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- Work collaboratively with internal teams to support outcomes.
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- Contribute to continuous improvement by identifying common issues and sharing feedback.
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About You nn
- Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)
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- Excellent communication and interpersonal skills.
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- A helpful, patient and solutions-focused approach
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- Strong attention to detail and the ability to manage competing priorities.
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- Confidence using computers, customer systems and Microsoft Office applications.
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- Ability to work both independently and as part of a team.
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- Ability to complete pre-employment medical, National Police Check and NDIS Worker Screening Check.
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Job details n

Job family Administration

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Pay type Hourly

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Auburn Glen Care Community, 54 Northumberland Road, Auburn, Current South Wales, Australia

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📌 Customer Support Assistant - Auburn and Surrounding Suburbs (Sydney)
🏢 Opal HealthCare
📍 Sydney