Team Leader Emergency Operations EICU

- Ongoing, full time (35h/wk) opportunity
- Clerk Grade 9/10 - $133,348 to $146,945 base salary per annum + superannuation and annual leave loading
- Sydney location - hybrid working arrangements may be available in line with the DCS Versatile Working policy

About the team Spatial Services' Emergency Information Coordination Unit (EICU) supports the emergency management sector by making spatial and related data available for multi-agency emergencies, including natural disasters and terrorism. The EICU maintains a collaborative data-sharing system on behalf of emergency service organisations and the broader emergency management sector.

About the role

As Team Leader Emergency Operations, you will play a key role in supporting emergency management agencies with the spatial data, tools and services they need for emergency preparation, response and recovery.

You'll lead the event and emergency support function within the EICU, building strong relationships across the emergency management sector and helping ensure effective data sharing and service delivery.

This is a hands-on leadership and stakeholder-focused role combining GIS and spatial expertise, emergency operations, data sharing and relationship management.

In this role, you will:

- Lead the EICU's event and emergency support function and support emergency management agencies as required.
- Coordinate and participate in on-call arrangements and attend Emergency Operations Centres when required.
- Build and maintain strong relationships with emergency service organisations, government agencies, data providers and other key stakeholders.
- Support effective data sharing and maintain relationships and agreements relating to event and incident support.
- Work collaboratively with the EICU's data function to support data sourcing and processing.
- Provide technical GIS support in the field and deliver training to emergency service officers to build capability in the use of spatial tools.

What we're looking for

- Strong technical expertise in Geographic Information Systems (GIS).
- Experience using spatial information systems and ETL tools.
- Strong stakeholder engagement and communication skills, with the ability to build effective relationships across different organisations and levels.
- Strong analytical skills and the ability to develop practical and innovative solutions.




- The ability to work collaboratively with stakeholders while balancing competing priorities in a dynamic environment.
- Experience working within an emergency management workplace is highly desirable.

Essential requirements

- Must be an Australian Citizen with the ability to attain and maintain, NV1 level security clearance as a condition of employment
- This position will require being on call on a rotational roster and may require working away from home attending Emergency Operations Centres on shifts of up to 5 days.

We can't wait to meet you If this role sounds like you, you can apply by clicking the apply button - it's a simple online process. Please provide an up-to-date CV (max 5 pages) and cover letter (max 2 pages) which showcases your skills and experience for the role.

For enquiries regarding this position, please contact the hiring manager, Gareth Carter, via [email protected]

About Spatial Services

Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services' integrated framework connects the people of NSW to a comprehensive package of land and property services including property information, surveying and mapping. Spatial Services provides land information services to individuals, businesses, government agencies and non-profit organisations throughout NSW, Australia and internationally.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date:



Thursday 29 October @ 11:59PM

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the prospect to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

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Desired Skills and Experience

Geographic Information Systems, GIS, spatial information systems, spatial data, geospatial data, spatial analysis, spatial information, geospatial technology, mapping, spatial data management, spatial data sharing, data sourcing, data processing, ETL, Extract Transform Load, data integration, emergency management, emergency operations, emergency response, incident management, disaster management, disaster response, emergency preparedness, emergency planning, emergency recovery, Emergency Operations Centre, EOC, emergency services, emergency service organisations, ESO, operational support, incident support, crisis management, event management, technical GIS support, field support, spatial tools, client training, training delivery, stakeholder engagement, stakeholder management, relationship management, interagency collaboration, multi-agency coordination, government stakeholders, data providers, service delivery, client services, service level agreements, SLA, technical leadership, team leadership, people leadership, operational leadership, problem solving, analytical skills, data sharing agreements, spatial industry, government, NSW Government.

📌 Team Leader Emergency Operations EICU (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney