Team Leader– Service Desk/n /n /n
- Brisbane /n
- 6 month contract
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- Immediate start
/n /n /n Experienced Team Leader with inbound call centre experience to manage a team of up to 18 agents/team members. /n /n The Service Desk provides support to inbound calls, so some technical skills are helpful, however it’s more about ticking the following boxes: /n /n /n
- Effective team leadership and guidance
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- Proficiency in reporting utilising appropriate tools
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- Effective and timely problem resolution
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- Implementing process improvement
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- Performance analysis and reporting
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- KPI’s are successfully met
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- Skills to communicate effectively across all stakeholders
/n /n /n Although this is a contract role,
it is an exciting prospect (for the right candidate) to potentially further their career working within a fast-paced environment, for a well-established and renowned company that has much to offer. /n /n 4 weeks training is provided; however, we expect you will have the relevant background, you will have “Right to Work” documentation. Please apply now if you think you qualify. /n /n Interviewing now! This is an urgent requirement starting 21st of June. /n Please APPLY online, or email
[email protected] or call +61 447 098 553
📌 Team Leader - Service Desk (Brisbane)
🏢 Hallis Group
📍 Brisbane