Company Description Techstatics is a technology-focused organization committed to delivering reliable, high-quality support services to its clients. The company emphasizes efficient problem solving, clear communication, and customer satisfaction across all engagements.

Team members at Techstatics work with a variety of systems and applications, gaining exposure to diverse technical environments. The organization values continuous learning and encourages the development of both technical and professional skills. Techstatics fosters a collaborative atmosphere where ideas are shared and performance is recognized.

Role Description This is a full time, on-site Technical Support Consultant role based in Melbourne, VIC. In this position, the consultant will respond to customer inquiries, diagnose technical issues, and provide timely resolutions for hardware, software, and network-related problems.

The role involves logging and tracking support tickets, prioritizing issues, and escalating complex cases to senior team members when required. The consultant will guide users through solutions, document troubleshooting steps,



and contribute to internal knowledge bases and support documentation. Daily responsibilities also include collaborating with cross-functional teams, identifying recurring issues, and suggesting improvements to enhance system stability and user experience.

Qualifications

- Strong Technical Support and Troubleshooting skills for software, hardware, and network environments.
- Solid Analytical Skills to diagnose issues, interpret error reports, and identify root causes.
- Customer Support and Communication skills to engage with users professionally and clearly explain solutions.
- Ability to work on-site in Melbourne, VIC, and collaborate effectively with local team members.
- Experience with ticketing systems, remote support tools, and common operating systems (e.g., Windows, macOS, Linux) is beneficial.
- Relevant certification or qualification in IT, Computer Science, or a related field is preferred.
- Strong organizational skills, attention to detail, and the ability to manage multiple support requests simultaneously.

📌 Technical Support Consultant (Melbourne)
🏢 Techstatics
📍 Melbourne