Job Details We are seeking an experienced Azure Cloud Solution Architect with a utilities industry background to lead the migration of CRM data from an SAP-based platform to a SaaS solution . The role will focus on architecting secure, scalable Azure-based migration and integration solutions that support complex utilities customer data domains , regulatory requirements, and customer service operations.

The successful candidate will bring strong experience in Azure and CRM data models , enabling a smooth transition from legacy SAP landscapes to modern SaaS platforms with minimal business disruption.

Key Responsibilities Azure Architecture & Solution Design

- Design end-to-end Azure architectures to support SAP-to-SaaS data migration in a utilities context.
- Define target-state migration solution using Azure services including:
- Azure Data Factory
- Azure Synapse Analytics
- Azure Logic Apps
- Azure Functions
- Azure Service Bus / Event Grid
- Azure SQL, Azure Blob Storage, Azure Data Lake Gen2

Data Migration

- Architect migration of utilities CRM data, including customer, account, premise, meter, contract, billing, and interaction data.
- Ensure data models are mapped correctly between SAP, Azure, and SaaS CRM platforms.
- Define reconciliation, validation, and exception-handling processes to support billing accuracy and customer service continuity.

Integration Architecture

- Design integration between SAP, Azure middleware, and SaaS CRM platforms using API-driven, event-based, or batch patterns.
- Support near‑real‑time integration where required for customer updates and service workflows.
- Work with integration platforms such as SAP CPI, Azure Integration Services, or equivalent tooling.

Security, Compliance & Governance

- Ensure designs comply with utilities regulatory requirements, including GDPR, data residency, and audit obligations.
- Implement Azure-native security controls:
- Azure Active Directory (Entra ID)
- RBAC, Managed Identities
- Private Endpoints and Network Security Groups




- Encryption at rest and in transit

Define governance for data lifecycle management, monitoring, and logging using Azure Monitor and Azure Policy. Delivery & Stakeholder Engagement

- Partner with utilities business stakeholders, CRM SMEs, SAP teams, SaaS vendors, and Azure engineers.
- Translate business and regulatory needs into clear, practical architecture designs.
- Provide architectural governance throughout build, test, cutover, and post‑migration phases.
- Support SIT, UAT, market or regional cutovers, and production go‑live.

Required Skills & Experience Utilities & Domain Experience

- Strong background in the utilities sector (energy, water, gas, or multi-utility).
- Solid understanding of utilities CRM data domains, including:
- Customers and accounts
- Premises and meters
- Contracts, tariffs, and billing-related data
- Customer interactions and service cases

Experience supporting customer service or billing transformation programmes. Azure & Cloud Skills

- Proven experience designing enterprise-scale solutions on Microsoft Azure.
- Strong knowledge of Azure data, integration, and security services.
- Experience with hybrid integration between on-premise SAP environments and Azure (VPN / ExpressRoute).

Qualified Experience

- 7+ years’ experience in Solution Architecture or Cloud Architecture roles.
- Experience working in complex, regulated environments.
- Excellent stakeholder management and communication skills.

Desirable (Nice to Have)

- Experience with utilities-specific SAP solutions (e.g. IS‑U, S/4 Utilities).
- Experience migrating to or integrating with SaaS CRM platforms (e.g. Salesforce, Dynamics 365,



industry SaaS CRMs).
- Knowledge of SAP CPI integrated with Azure.
- Familiarity with Azure DevOps and CI/CD for data and integration pipelines.
- Microsoft certifications:
- Azure Solutions Architect Expert
- Azure Data Engineer Associate

Key Deliverables

- Azure target-state architecture aligned to utilities and CRM needs.
- SAP-to-SaaS CRM data migration strategies and cutover plans.
- Security, compliance, and operational design artefacts.
- Architecture assurance and knowledge transfer to delivery teams.

Lightweight Azure Cloud Solution Architect – SAP to SaaS (Utilities) Industry: Utilities We’re looking for an experienced Azure Cloud Solution Architect to support the migration of customer CRM data from an SAP platform to a SaaS solution within the utilities sector .

This role suits someone with a strong Azure background, hands-on data migration experience, and a solid understanding of utilities CRM and customer data .

What You’ll Be Doing

- Designing Azure-based architectures for SAP-to-SaaS customer data migration
- Leading data and integration design for CRM, customer, and billing-related data
- Working with Azure, and SaaS teams to deliver secure and compliant solutions
- Supporting data migration, integration, testing, and cutover activities
- Providing architectural oversight and stakeholder assurance

What We’re Looking For

- Strong experience as a Cloud / Solution Architect on Microsoft Azure
- Experience migrating data to SaaS platforms
- Utilities industry background (energy, water, gas)
- Good understanding of CRM data – customers, accounts, premises, meters, contracts, interactions
- Experience with Azure services such as Data Factory, Logic Apps, Functions, Service Bus, SQL / Data Lake
- Knowledge of security, GDPR, and working in regulated environments

Nice to Have

- SaaS CRM platforms (e.g. Salesforce, Dynamics 365)
- Azure certifications (Solutions Architect, Data Engineer)

📌 Technology Lead-Azure cloud (Sydney)
🏢 Xpt Software Australia
📍 Sydney