Job Description

Claims Case Manager | Super & Statutory Claims n

Ensure Recruitment is partnering with a major Australian organisation as it grows a permanent claims function within a Defined Benefit workplace. You will manage around 40–50 active matters, owning the claim through evidence gathering, assessment and outcome.

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What you will do

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- Gather and assess medical, employment and supporting evidence
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- Identify gaps and obtain further information
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- Assess eligibility, capacity and invalidity
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- Prepare clear written decisions or recommendations
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- Speak directly with members, representatives and families
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- Manage physical, psychological and other sensitive claims
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Ensure Recruitment is partnering with a major Australian organisation as it grows a permanent claims function within a Defined Benefit environment. You will manage around 40–50 active matters, owning the claim through evidence gathering, assessment and outcome.

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What you will do

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- Manage claims end-to-end
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- Gather and assess medical, employment and supporting evidence
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- Identify gaps and obtain further information
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- Assess eligibility, capacity and invalidity
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- Prepare clear written decisions or recommendations
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- Speak directly with members, representatives and families
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- Manage physical, psychological and other sensitive claims
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Who this suits n





We are specifically looking for experienced claims professionals from one of these environments:

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- Superannuation claims, including disability / TPD / Member claims
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- Workers Compensation or Self-insurance
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- Comcare / SRC Act
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- DVA / Veterans Compensation
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- Eligibility, liability or other statutory claims
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Must-have experience n

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- Current or recent end-to-end claims case management
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- Evidence gathering and assessment, not just claims administration
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- Direct member/customer contact, including difficult conversations
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- Eligibility, liability, benefit or claim-decision exposure
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- Clear written reasoning and sound judgement
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- Australian Citizenship essential
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If your experience is mainly lodgement, triage, administration or only one part of the claim journey, this role is unlikely to be the right fit. n

The human side

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Members may be dealing with significant illness or injury, psychological conditions, incapacity, bereavement or veteran-related circumstances. Empathy matters, but so does being able to progress the claim, make a considered decision and explain it clearly.

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What is on offer

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- Permanent full-time employment
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- Strong base salary + other benefits
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- 100% WFH with equipment provided
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- Structured onboarding and technical training
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- Support from Senior Case Managers and Team Leaders
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- October and November starter cohorts
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📌 Claims Case Manager | Super & Statutory Claims (Townsville)
🏢 Ensure Recruitment
📍 Townsville