Job Description

Gaming Supervisor - Join a Market-Leading Sports Club n

Bankstown Sports Club is one of Australia's leading Sports Clubs, welcoming millions of guests each year. Renowned for exceptional customer service, premium facilities and a strong people-first culture, we are committed to creating memorable experiences for our members, guests and team.

n

As part of our continued growth, we are seeking an experienced and motivated Gaming Team Leader to join our high-performing Gaming team. This is an excellent opportunity for a hospitality professional looking to take the next step in their leadership career within a dynamic and fast-paced environment.

About the Role n

We're currently seeking both Full Time and Part Time Gaming Team Leaders to join our high-performing team.

n

As a Gaming Team Leader, you will lead from the front, ensuring exceptional customer experiences while supporting the day-to-day operations of one of the Club's busiest departments. You will play a key role in developing team capability, driving operational excellence and fostering a positive and engaging workplace culture.

Key Responsibilities n

n
- Leading, coaching and supporting team members to deliver outstanding customer service
n
- Supervising daily Gaming operations and ensuring service standards are consistently achieved
n
- Providing ongoing training, feedback and development opportunities to team members
n
- Managing floor operations, delegating tasks and responding to customer and operational needs
n
- Ensuring operational procedures, reporting requirements and clearance processes are completed accurately
n
- Maintaining compliance with Gaming regulations, Club policies and workplace procedures
n




- Resolving customer and team concerns professionally and efficiently
n
- Promoting a positive, collaborative and high-performance team culture
n
- Supporting a safe and secure environment for members, guests and employees
n

About You n

You are a confident hospitality leader who thrives in a fast-paced environment and enjoys developing people while delivering exceptional customer experiences. You have strong operational knowledge, excellent communication skills and a hands-on leadership style that inspires those around you.

Qualifications n

n
- Previous leadership or supervisory experience in a Gaming, Hospitality or Club environment
n
- Strong knowledge of Gaming operations and relevant legislation
n
- Excellent verbal and written communication skills
n
- Proven ability to lead, coach and motivate a team
n
- Strong problem-solving and conflict-resolution skillsAbility to manage competing priorities in a fast-paced environment
n
- High attention to detail and strong organisational capabilities
n
- A valid NSW Competency Card Why Join Us? n n
- Join one of Australia's most respected and award-winning hospitality groups
n
- Genuine career progression opportunities with a solid focus on internal promotion
n
- Ongoing paid training, leadership development and mentoring
n
- Work in a dynamic environment where no two days are the same
n
- Daily meal allowance to enjoy food and beverages across our venues
n
- Free secure underground parking plus discounted car washes
n
- Employee rewards and recognition programs that celebrate success
n
- Be part of a supportive team culture that values collaboration, growth and excellence
n

n

#J-18808-Ljbffr

📌 Gaming Supervisor - Join a Market-Leading Sports Club (City of Canterbury-Bankstown)
🏢 Bankstown Sports
📍 City of Canterbury-Bankstown