Job Description

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The Partner Success Specialist – Employment Hero is responsible for end-to-end implementation, optimisation and ongoing enablement of the Employment Hero (EH) HR and Payroll platform for our clients. This role ensures implementations are delivered on time and to a high standard, supports continuous improvement of client systems, trains client users and internal team members, and provides high-quality troubleshooting and platform guidance.

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Key Outcome 1: Deliver successful Employment Hero implementations end-to-end

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- Manage implementation projects from kick-off to go-live, ensuring scope, timelines and deliverables are clear.
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- Maintain and update project plans, tasks, milestones and risks; keep stakeholders informed of progress.
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- Gather required information from clients (employee data, payroll rules, policies, templates, org structure).
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- Coordinate client actions and follow-ups to keep projects moving and avoid delays.
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- Configure EH to align with agreed design, compliance requirements and client processes.
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Key Outcome 2: Accurate data migration and system configuration

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- Prepare, cleanse and validate client data for import/migration (employee records, leave balances, pay items, classifications, etc.).
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- Complete data imports/migrations and reconcile results to ensure accuracy and completeness.
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- Set up core system configuration including:
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- Templates (letters, contracts, policies, forms)
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- Approval workflows (leave, timesheets, onboarding, changes, etc.)
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- Onboarding workflows and checklists
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- Organisational structure, roles and permissions
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- Conduct quality checks and document configuration decisions for internal reference and future support.
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Key Outcome 3: Optimise EH and roll out new features to improve client outcomes

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- Review client usage and recommend improvements to system setup and workflows.
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- Configure and roll out current features/modules where applicable and beneficial.
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- Identify automation opportunities to reduce admin burden and improve compliance.
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- Maintain awareness of EH product updates and translate updates into practical business benefits for clients.
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Key Outcome 4:



Deliver high-quality training, workshops and user enablement

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- Provide structured training to client administrators and end users (HR, managers, employees).
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- Develop and maintain clear user guides, step-by-step instructions and “how-to” resources.
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- Run workshops with HR partners and client groups to communicate what’s new, how it works, and why it benefits the business.
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- Tailor training to user capability, business needs and platform maturity (new to EH vs established).
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- Ensure clients are confident, capable and self-sufficient with agreed processes post go-live.
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Key Outcome 5: Build internal capability and support delivery excellence

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- Train and coach internal team members on EH functionality, processes and common troubleshooting steps.
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- Support Admin & Support teams to resolve system issues efficiently and accurately.
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- Provide internal demos and “toolbox sessions” to uplift knowledge and consistency.
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- Contribute to internal SOPs, checklists and implementation playbooks to standardise delivery.
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Key Outcome 6: Support sales enablement and partner portal administration

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- Conduct EH demos for prospects and clients, focusing on relevant use cases and benefits.
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- Log leads accurately in the Employment Hero Partner Portal and maintain records.
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- Set up implementation projects promptly upon sale/engagement, ensuring correct client details and scope are captured.
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- Liaise with internal sales/BD on handover details, expectations and next steps.
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Key Outcome 7: Operational support, coverage and client experience

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- Provide coverage for leave periods and assist with onboarding activities as required.
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- Support client onboarding tasks (account setup, user access, initial guidance, scheduling training).
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- Troubleshoot platform issues and provide clear, timely guidance to clients and internal teams.
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- Escalate platform issues to EH support when required and manage follow-up through to resolution.
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- Maintain high standards of client communication, professionalism and responsiveness.
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Key Performance Indicators (KPIs)

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- Implementations delivered on time and within agreed scope
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- Data migration accuracy and reconciliation outcomes
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- Client satisfaction (e.g., feedback, NPS, testimonials)
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- Reduction in support issues through improved setup and training
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- Training completion and user adoption outcomes
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- Quality and clarity of documentation/resources produced
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- Timely lead logging and project setup completion
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- Internal team capability uplift (measured through reduced escalations and improved consistency)
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Key Skills & Experience

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- Demonstrated experience implementing and configuring Employment Hero HR & Payroll (or comparable HRIS/payroll platforms)
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- Strong project coordination skills: planning, milestones, risks, stakeholder management
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- High attention to detail, especially with data handling, imports and reconciliation
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- Ability to translate system capability into practical business process improvements
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- Confident trainer/facilitator with ability to run workshops and demos
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- Explicit written communication skills for user guides and instructions
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- Problem-solving mindset and strong troubleshooting capability
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- Comfortable working with multiple client projects concurrently and meeting deadlines
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Qualifications (Desirable)

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- Qualifications in HR, Payroll, Business, Systems, Project Management or related field (or equivalent experience)
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- Exposure to Australian payroll/IR fundamentals (highly regarded)
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Personal Attributes / Behavioural Competencies

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- Client-focused and solutions-oriented
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- Organised, proactive, and accountable
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- Confident communicator who can simplify complexity
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- Collaborative team player who supports others and shares knowledge
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- Calm under pressure, able to prioritise competing demands
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- Continuous improvement mindset
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📌 Partner Success Specialist - Employment Hero - Remote (Adelaide)
🏢 Essential HR
📍 Adelaide