Job Description

n

About Us

n

At Protectit Insurance Services, we specialise in providing customised insurance solutions with a strong focus on building lasting client relationships. Located in Goodwood, South Australia, we pride ourselves on offering personalised service backed by expert advice across both commercial and domestic portfolios.

n

Our clients trust us not only to protect their assets but also to advocate for them during the claims process, a responsibility we take very seriously.

n

The Role

n

We are seeking an experienced Claims Officer to oversee and manage all aspects of the claims process across our portfolio. This is a key client-facing role that requires excellent communication skills, strong technical knowledge, and a client-first mindset.

n

This role is also a fantastic steppingstone for career progression, with a clear pathway to move into broking or broker assistant positions within our organisation. Whether you’re looking to specialise further in claims or develop a broader career in insurance broking, this role is a solid foundation.

n

Key Responsibilities

n

• Manage end-to-end claims processes for all classes of insurance (domestic and commercial).

n

• Liaise with clients, insurers, loss adjusters, and service providers to ensure timely resolution.

n

• Advocate for clients throughout the claims process, providing support and clarity.

n





• Maintain accurate records of claims progress and documentation.

n

• Provide regular updates to brokers and clients regarding claim status.

n

• Identify trends in claims and provide feedback to improve policy coverage and risk mitigation strategies.

n

Key Requirements

n

n
- Ideally a minimum 1 year of experience in insurance claims handling (domestic and commercial), either within a brokerage or on the insurer side Tier 2 qualification or willingness to obtain within 6 months of employment.
n
- Experience using core insurance systems such as Insight and Sunrise (preferred).
n
- Proven ability to interpret and apply relevant insurance legislation and policy wordings.
n
- Excellent written and verbal communication skills.
n
- Exceptional attention to detail and time management.
n
- Strong negotiation and conflict resolution skills.
n

n

Why Join Us

n

• Be part of a reputable brokerage with a loyal client base.

n

• Autonomy in managing your workflow with the support of an experienced team.

n

• Career development opportunities in a growing and dynamic company.

n

• Friendly and professional work environment that values people and performance.

n

How to Apply

n

If you’re ready to take the next step in your insurance career, we’d love to hear from you. Please submit your application online.

n

Please note: Only shortlisted candidates will be contacted.

n

📌 Start 2026 With a Career That Matters - Claims Officer (Adelaide)
🏢 Aviso Group Partners
📍 Adelaide