Job Description

Customer Service Officer 12-Month Fixed-Term Contract n

Dandenong South, Victoria 3175

n

Barenbrug is one of Australia's largest seed companies and part of the global Royal Barenbrug Group. We are committed to exceeding the expectations of our employees, customers and industry partners.

n

We are seeking a Customer Service Officer to join our Dandenong South team on a 12-month fixed-term contract. Reporting to the Customer Service Manager, you'll join a supportive and knowledgeable team focused on delivering first-class service to both internal and external customers.

About the Role n

This is a hands-on and varied role working across sales, logistics, distribution, manufacturing and inventory management.

n

You'll coordinate customer orders from receipt through to delivery, often managing multiple product, stock and delivery requirements at once. Accuracy, attention to detail and strong follow-through are therefore essential.

n

To thrive in this role, you'll be a confident communicator and relationship builder who enjoys solving problems, working collaboratively and taking ownership of getting things done.

Key Responsibilities n

n
- Receive and accurately process customer orders, quotes, product enquiries, account queries and credit returns
n
- Coordinate orders from receipt through to delivery, working closely with sales, logistics, manufacturing and inventory teams
n
- Keep customers and internal stakeholders informed of order progress, stock availability and potential delays
n
- Identify opportunities to cross-sell and up-sell where appropriate
n
- Assist with stocktakes and the reconciliation of stock levels
n
- Support accurate inventory control in line with company policy
n
- Maintain accurate and current pricing
n
- Ensure timely administration and processing of customer orders
n




- Contribute to continuous improvement initiatives across systems, processes and products
n

About You n

You'll ideally bring:

n

n
- Experience in a similar customer service, sales support or supply chain role
n
- Strong commercial awareness and an understanding of logistics and supply chain processes
n
- Excellent attention to detail and a commitment to accuracy
n
- A proactive approach, with strong follow-through and a focus on seeing tasks through to completion
n
- The initiative to identify what needs to be done and follow up without being prompted
n
- Strong problem-solving skills and a solutions-focused mindset
n
- An inquisitive nature, with the confidence to ask questions and develop a thorough understanding
n
- Experience with Pronto would be advantageous
n
- Experience within the agriculture industry would be highly regarded
n
- A genuine willingness to learn and build your product knowledge
n

n

We understand that developing confidence and capability takes time. You'll be supported by a knowledgeable and highly engaged team who are committed to sharing their expertise and helping you build a strong foundation with us.

What Success Looks Like n

Success in this role is measured by both what you deliver and how you work. We value collaboration, accountability and a positive, solutions-focused approach.

n

We're looking for someone who enjoys being part of a team, brings energy to their work and takes pride in delivering great outcomes for customers and colleagues.

What We Offer n

n
- Competitive salary package
n
- Supportive and flexible working setting
n
- Excellent conditions and employee benefits
n
- A varied role with exposure across customer service, sales, logistics and supply chain
n
- A 12-month fixed-term opportunity within an experienced and supportive team
n

📌 Customer Service Officer (Melbourne)
🏢 Barenbrug Australia Pty
📍 Melbourne