Job Description

Busy, well-established, mixed-billing clinic with 12 GPs seeing 800+ patients per week (opened 2021).

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Located in the award-winning WEST development adjacent Football Park & Westfield West Lakes.

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Spacious practice with 10 GP consult rooms, 2 nurse rooms, pathology and a 2-bed treatment room.

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Modern, well-equipped, fully computerised practice with responsive IT support.

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Collegiate atmosphere, with a professional yet relaxed vibe and respectful patients.

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Our mission is to deliver a world class healthcare experience.

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Part of a growing Adelaide-based healthcare group (see ).

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Job Description

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As Practice Manager, you will be responsible for day-to-day management of the practice and be the primary point of contact for the doctors, allied health practitioners, nurses, receptionists, and practice owners.

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Responsibilities

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Day-to-day management of the practice.

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Ensure the provision of quality customer service by the team.

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Resolve IT, GP, employee and patient issues as they arise.

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Act as a positive role model to the team and provide direction and supervision to staff.

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Create a positive workplace culture and optimise staff and GP performance and job satisfaction.

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Recruitment, induction, training and development, and performance management.

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Rostering and staff payroll.

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HR documentation and compliance.

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Identify opportunities for practice growth and improvements in workplace efficiency.

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Ensure the patient recall system remains up to date and nurses are being effectively utilised.

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Coordinate and lead administrative and clinical meetings.

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Payment reconciliations (private, Medicare, RTWSA).

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Debtor management.

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Accreditation, compliance, and risk management.

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Maintain a clean, tidy and safe work environment.

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Industry Experience

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Minimum 3 years’ experience working in General Practice.

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Ideally experience working as a Practice Manager or Team Leader within a busy General Practice.

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Sound understanding of compliance, AGPAL accreditation & legislative requirements relevant to General Practice.

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Understanding of the commercial aspects of General Practice.

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Experience using Best Practice, HotDoc, and Microsoft Office.

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Requirements

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A positive and professional attitude, amicable personality, and outstanding customer service skills.

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Exceptional communication and interpersonal skills.

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Strong leadership capability, including the ability to delegate, teach and instruct.

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Excellent people management and diplomacy skills including the ability to negotiate and resolve conflict.

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The ability to multi-task effectively, prioritise workload, meet deadlines and remain calm under pressure.

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A transparent communicator who also understands when discretion/confidentiality is required.

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Ability to make timely, rational, and objective decisions and not be swayed by emotions.

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The ability to work autonomously, use initiative and proactively solve problems.

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A growth mindset, adaptable and open to new ideas, and a commitment to professional development.

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A tendency to minimise issues rather than amplify them.

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Ability to promptly resolve minor IT issues (professional IT support is available).

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Basic financial management skills and understanding of the legal and regulatory environment.

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Competent user of Best Practice, HotDoc, and Microsoft Office.

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Basic knowledge of medical procedures, terminology and equipment.

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Current Senior First Aid Certificate & CPR Certificate.

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Opportunity to grow with the business.

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Long term career prospect and stability.

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Training and personal growth opportunities.

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Competitive remuneration and incentive package.

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📌 Practice Manager | InHealth West Lakes (Adelaide)
🏢 InHealth Medical
📍 Adelaide