About the company
Nelse Lodge is a re-imagined Falls Creek icon, offering ski-in ski-out lodge rooms and apartments in the heart of the village. Beyond the winter season, it operates as a high-performance base for sports camps, teams and corporate retreats. Guests enjoy an on-site bar and restaurant, gym and spa, and a warm alpine atmosphere.

About the role
We are seeking an experienced Hotel and Resort Manager to lead the day-to-day operation of Nelse Lodge. You will manage a multi-faceted property, from accommodation and food and beverage to the gym and spa, while delivering a premium guest experience and protecting the lodge’s reputation. This is a hands-on leadership role for someone who enjoys working closely with their team and guests in a unique mountain setting.

Duties and responsibilities

- Lead and oversee reservations, front desk, housekeeping and guest services to deliver a seamless stay for lodge, apartment and group guests
- Plan and supervise the bar and restaurant, including event, function and corporate retreat activities
- Coordinate with coaches and organisers to deliver training camps, team bookings and retreats that meet group needs
- Oversee security arrangements, grounds, property and facility maintenance, including the gym, sauna and outdoor plunge pools
- Ensure compliance with liquor licensing requirements, occupational health and safety regulations and other relevant legislation
- Monitor and review guest feedback and satisfaction,



and act on opportunities to improve the guest experience
- Manage accounting, budgeting and purchasing activities, including supplier relationships and cost control
- Recruit, train, roster and mentor a team across seasonal peaks
- Provide guests with local tourism information and arrange tours and transport where required

Candidate criteria we are looking for

- Minimum 2 years of experience in a hotel, resort or lodge management role
- Qualification in hotel management, hospitality, business or tourism is desirable, or relevant experience in lieu of formal qualifications
- Current RSA certification and a sound understanding of liquor licensing obligations
- Demonstrated experience managing multiple departments, such as accommodation, food and beverage, and facilities
- Strong financial acumen, including budgeting, purchasing and cost control
- Excellent leadership skills, with experience training and developing teams of skilled and unskilled staff
- Exceptional written and verbal communication skills, with a guest-focused approach
- Proficiency with property management and room booking systems, plus Word, Excel and Outlook
- Strong problem-solving skills and the ability to work independently in a remote alpine environment
- Knowledge of OHS compliance and secure workplace practices
- Willingness to relocate to Falls Creek

If this sounds like you, apply now!

📌 Full Time Hotel and Resort Manager - Nelse Lodge Falls Creek
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