Job Description

About Us n

Respect is a rapidly growing, not-for-profit aged care provider with a proud history of supporting older Australians.

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Our purpose is simple: We exist to ensure older people receive the care they deserve, no matter where they live.

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we’re driven by values, not profit, and we are proud to support older Australians with high-quality, person-centred services.

About the Role n

As an Accounts Receivable Officer, you'll play an important role in ensuring accurate and timely billing while delivering exceptional service to our residents, their families and representatives.

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Working within a supportive team, you'll be responsible for a range of billing and accounts receivable activities across our aged care services.

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This is more than a traditional transactional role. We're looking for people who are curious, enjoy investigating and resolving issues, and take ownership of delivering quality outcomes.

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The annual salary is $75,000 plus superannuation and salary packaging benefits.

Your key responsibilities will include: n

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- Processing resident billing, invoices, adjustments, credits and refunds accurately and within required timeframes.
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- Managing resident accounts, including admissions, departures and changes to fees and charges.
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- Investigating and resolving billing discrepancies and responding to customer enquiries.
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- Processing payments, direct debits and account reconciliations.
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- Reviewing and actioning fee and funding adjustments.
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- Working collaboratively with colleagues and operational teams to resolve issues and improve processes.
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- Meeting individual and team performance measures while maintaining high standards of accuracy and customer service.
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- Supporting the implementation of new systems, processes and ways of working.
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About You n

We're looking for someone who combines solid attention to detail with excellent problem-solving and customer service skills.

To be successful, you'll bring: n

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- Experience in accounts receivable, finance administration or a similar role.
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- Tertiary qualification in Accounting, Bookkeeping, Business Administration or a related discipline.
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- Strong numerical skills and attention to detail.
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- A proactive approach to investigating issues and finding solutions.
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- Excellent communication skills, with the ability to explain financial information clearly and sensitively.
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- Confidence working with financial systems and Microsoft Excel.
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- The ability to manage competing priorities and meet deadlines.
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- A positive attitude towards change, technology and continuous improvement.
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- A collaborative approach and willingness to support your colleagues.
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Experience in aged care, healthcare, high-volume billing environments or Microsoft Dynamics 365 Business Central will be highly regarded, but is not essential.

Why Join Respect? n

This is an opportunity to join a growing organisation at an exciting time and make a meaningful contribution to how our Finance function operates.

You’ll enjoy: n

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- Making a difference: Your work directly supports older Australians and their families.
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- Being part of change: Help shape and improve how we work as we introduce new technology and processes.
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- Career development: Build your skills and experience within a large and growing finance function.
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- A supportive team: Work alongside colleagues who value collaboration, accountability and continuous improvement.
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- Purpose-driven work: Be part of a not-for-profit organisation committed to providing quality aged care.
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📌 Accounts Receivable Officer (Devonport)
🏢 Respect Group
📍 Devonport