About the role

Hoopla brings together family entertainment, dining, birthday parties and functions, with playgrounds, bowling, arcade games and a Kitchen & Bar. It's a busy, energetic venue where excellent service and teamwork make every visit memorable. We're looking for an experienced, hands-on Venue Manager with strong leadership skills and the confidence to lead a team of 60+ staff. You'll take ownership of daily operations, support your team and keep the venue running smoothly during busy trade.

Key responsibilities

- Lead, motivate and manage a team of 60+ staff across multiple departments.

- Oversee daily venue operations, including reception, attractions, parties and food and beverage service.

- Manage rostering, staff availability and labour costs.

- Recruit, onboard and train staff, setting clear expectations and addressing performance concerns.

- Coordinate with supervisors and the kitchen team to deliver efficient service.

- Handle customer enquiries,



feedback and complaints professionally.

- Maintain high standards of safety, cleanliness and presentation.

- Monitor venue performance and identify opportunities to improve service, sales and efficiency.

About you

- Proven management experience in hospitality, entertainment, retail or a similarly busy environment.

- Strong leadership skills and the ability to confidently manage a team of 60+ staff.

- A visible, approachable leader who sets standards and holds staff accountable.

- The ability to stay calm under pressure, make decisions and manage competing priorities.

- Excellent communication, organization and problem-solving skills.

- A hands-on approach and willingness to step in wherever needed.

- Availability to work weekends, evenings, public holidays and school holiday periods.

📌 Venue Manager (Bayswater)
🏢 Hoopla Kitchen u0026 Bar Bayswater
📍 Bayswater