Job Description

Job Type: Contract position | Full time position

Job Description n

Note: Applications close Tuesday, October 13th . This role is strictly open to Brisbane-based candidates only. Position Title: Desktop Support Officer

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Contracted till January 29th 2027 (possible extension) About the Organisation & Team Digital and Technology Solutions (DTS) provides efficient, reliable, and secure ICT solutions to support core government operations and agency partners .

About the Organisation & Team n

Digital and Technology Solutions (DTS) provides efficient, reliable, and secure ICT solutions to support core government operations and agency partners.

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The Service Delivery Management team is a client-focused, integral business partner enabling secure, scalable, and modern core ICT services . As the face of DTS, the team facilitates technology services through customer engagement, support, and education .

Role Purpose n

Working within a team of ICT technical specialists, the Desktop Support Officer supports enterprise services and solutions hosted and deployed primarily in Microsoft Windows and M365 computing environments . This role ensures effective end-user support, workplace maintenance, and successful hardware/software deployments across Queensland . Key Responsibilities & Accountabilities

Key Responsibilities & Accountabilities n

Technical Maintenance & Support Install, maintain, and support enterprise ICT environments using relevant platforms and tools . Provide hardware and software administration for desktop systems, mobile devices,



and video conferencing rooms .

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Support end-user platforms including Microsoft Configuration Manager (MECM) , Microsoft Intune , and ServiceNow . Administer desktop security software, including Antivirus controls and Application Allowlisting/Whitelisting . Maintain standard network operations, working with TCP/IP, LAN, and WAN configurations .

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Operations & Problem Solving Conduct systematic analytical and problem-solving activities within an ITIL-based service management framework . Participate in statewide ICT hardware and software rollouts and deployments .

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Consultation & Collaboration Consult, negotiate, and provide expert ICT advice to staff across all levels regarding DTS facilities and operations . Collaborate effectively within the Technology Services Group, understanding team roles to deliver cohesive support services .

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Promote a high-quality customer service culture aligned with quality documentation and continuous improvement .

Key Selection Criteria & Eligibility n

Technical Expertise Strong technical knowledge of Microsoft 365 , Windows OS , desktop and mobile hardware, and video conferencing equipment .

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Solid understanding of enterprise end-user management tools ( Intune , MECM ) and ITSM platforms ( ServiceNow ) . Practical understanding of networking fundamentals (TCP/IP, LAN, WAN) .

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Desktop Support Officer (Brisbane)
🏢 Select Aust Sydney
📍 Brisbane