Job Description

Partisan Protective Services
Location: Sydney, NSW
Employment Type: Full-Time
Industry: Security Operations / Mobile Patrols / Alarm Response

About the Role n

Partisan Protective Services is seeking an experienced and highly motivated Operations Supervisor – Mobile Patrols to join our growing operations team.

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This is a hands-on operational position responsible for the day-to-day supervision of our Mobile Patrol and Alarm Response operations. The successful applicant will work closely with our Operations Management team and 24/7 Control Room to ensure patrol services are delivered safely, professionally and in accordance with client requirements.

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This role is suited to someone who understands mobile security operations and is comfortable being out in the field , conducting officer inspections, auditing patrol runs, responding to operational issues and supporting patrol officers.

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Current or recent experience in mobile patrols, alarm response or security operations is highly desirable.

Key Responsibilities n

The Operations Supervisor will be responsible for:

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- Supervising Mobile Patrol Officers and Alarm Response Officers.
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- Conducting regular field inspections and officer welfare checks.
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- Auditing patrol runs to ensure services are completed correctly and on time.
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- Reviewing patrol routes and identifying opportunities to improve efficiency.
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- Conducting random site and officer inspections, including after-hours inspections.
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- Ensuring officers comply with site-specific SOPs and client instructions.
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- Monitoring patrol completion and investigating missed or incomplete patrols.
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- Reviewing GPS, NFC/checkpoint and electronic patrol records.
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- Managing alarm response performance and investigating response delays.
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- Assisting with urgent and short-notice operational requirements.
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- Supporting the Control Room with patrol and alarm response coordination.
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- Conducting site inductions and training for new patrol officers.
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- Ensuring patrol officers have the correct keys, access devices, site instructions and equipment.
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- Maintaining key registers and assisting with key audits.
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- Conducting patrol vehicle inspections and ensuring vehicles are clean, safe and appropriately equipped.
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- Monitoring uniforms, grooming and presentation standards.
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- Assisting with rostering and ensuring appropriate coverage is maintained.
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- Managing staff performance and escalating repeated non-compliance.
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- Investigating client complaints and operational service failures.
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- Completing incident reports, investigation reports and corrective actions.
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- Liaising with clients regarding operational matters when required.
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- Providing regular operational updates to management.
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- Assisting with mobilisation of new patrol and alarm response contracts.
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Patrol Compliance & Auditing n

A major component of this position will be ensuring that PPS delivers the services it has contracted to provide.

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The Operations Supervisor will regularly audit:

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- Patrol completion.
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- Patrol arrival and departure times.
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- GPS locations.
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- NFC/checkpoint compliance.
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- Photographic evidence.
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- Site instructions and SOP compliance.
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- Key control.
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- Patrol vehicle condition.
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- Fuel card and eTag usage.
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- Officer licensing and compliance.
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- Uniform and presentation.
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- Incident and patrol reporting.
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Any identified service failure must be investigated, documented and corrected promptly.

Alarm Response Operations n

The Operations Supervisor will assist in maintaining effective alarm response coverage across allocated patrol areas.

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Responsibilities include monitoring response performance, supporting officers during significant incidents, reviewing response reports and working with the Control Room to ensure alarm response instructions are correctly followed.

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The successful applicant must understand that alarm response work can be unpredictable and requires robust communication between the Control Room, patrol officers, clients and Operations Management .

Rostering & Workforce Management n

The Operations Supervisor will assist with ensuring patrol runs are appropriately resourced and rostered.

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This includes:

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- Reviewing roster coverage.
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- Managing unplanned absences.
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- Arranging replacement officers.
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- Monitoring employee hours and fatigue.
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- Reducing unnecessary overtime through effective rostering.
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- Ensuring officers are appropriately licensed and inducted.
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- Maintaining sufficient coverage for annual leave and unexpected absences.
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The successful applicant will need to be proactive and capable of resolving staffing issues before they impact client service delivery.

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Applicants should have:

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- Current NSW Security Licence.
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- Current Australian Driver Licence.
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- Current or recent security operations experience.
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- Mobile patrol and/or alarm response experience.
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- Previous supervisory or team leadership experience.
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- Strong understanding of security patrol operations.
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- Strong computer and reporting skills.
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- Ability to interpret GPS and electronic patrol records.
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- Excellent written and verbal communication skills.
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- Strong attention to detail.
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- Ability to manage staff and address performance issues.
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- Ability to work independently and make operational decisions.
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- Availability to undertake field inspections outside standard business hours when required.
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The Person We Are Looking For n

We are looking for someone who is operational, organised and accountable .

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This is not a position where the successful applicant will spend the entire day behind a desk. You will be expected to regularly attend patrol areas, inspect officers, visit client sites, audit service delivery and understand what is happening operationally.

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You must be comfortable holding employees accountable while also providing them with the training, equipment and support required to perform their roles correctly.

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You will need to be able to identify a problem, investigate what happened and implement a practical solution rather than simply passing the issue to another department.

What We Offer n

This is an opportunity to join a growing Australian security organisation with expanding Mobile Patrol, Alarm Response and Alarm Monitoring operations .

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The successful applicant will work closely with senior management and have the opportunity to contribute directly to the continued development of our mobile operations.

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We offer:

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- Company vehicle for operational duties.
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- Mobile phone and required operational equipment.
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- Support from a 24/7 Operations Control Room.
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- Established patrol and reporting technology.
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- Opportunity for career progression as the business continues to grow.
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- Direct involvement in major commercial and government security contracts.
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📌 Operations Supervisor - Mobile Patrols (Sydney)
🏢 Partisan Protective Services
📍 Sydney