Job Description

Level 3 Support Engineer | Modern Workplace & Cloud Infrastructure | up to $130,000 + super | Brisbane n
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Our client is an established managed services provider delivering ICT support across end-user computing, Microsoft 365, on-premise and Azure environments. With a strong focus on reliable service delivery and customer experience, the business continues to improve its processes, tooling and automation.

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Hybrid working - 2 days in the office, 3 remote.

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nAbout the Role n
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Based in Brisbane, this is a full-time Level 3 escalation role. You'll own complex incidents through to resolution, act as the go-to for Level 1 and 2 engineers, and work directly with customers, vendors and internal teams. On-call roster participation is required.

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nBenefits n
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- Salary range of $120,000 to $130,000 + super, depending on experience
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- Hybrid working - 2 days in office.
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nDuties / Key Responsibilities n
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- Own and resolve complex Level 3 incidents and service requests across end-user devices, Intune, Microsoft 365, on-premise and Azure-hosted environments
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- Manage escalations from Level 1 and 2 engineers, providing explicit technical guidance and keeping issues moving within SLA
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- Administer Windows and macOS devices through Intune, and support the Microsoft 365 stack including Teams, Exchange Online, SharePoint Online, Entra ID and Conditional Access
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- Troubleshoot servers, virtualisation, identity, storage, backup and general networking issues, escalating to specialists where needed
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- Maintain documentation and change records, contribute to service reviews and mentor junior engineers
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nSkills and Experience n
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- Proven Level 3 or advanced escalation support experience, ideally within a managed services environment
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- Strong Intune capability, including enrolment, configuration profiles, compliance policies and app deployment
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- Windows and macOS end-user device support across the full lifecycle
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- Broad Microsoft 365 knowledge, including Entra ID and Conditional Access
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- Infrastructure experience across Windows Server, Active Directory, Group Policy, Hyper-V or VMware, and Azure VMs, storage and virtual networking
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- Working networking knowledge across DNS, DHCP, NAT, Wi-Fi, LAN/WAN, switches and firewalls (deep specialisation not required)
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- Experience working to SLAs using MSP ticketing, monitoring and remote management tools
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- Confident, personable communicator with a strong customer focus
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- Willingness to participate in an on-call roster
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- Microsoft certifications (Endpoint Administrator Associate, Microsoft 365 Administrator Expert or Azure Administrator Associate) and an IT degree or diploma highly regarded
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nAbout Allura Partners n
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Allura Partners was founded to support private equity firms by placing C-Suites to lead, transform, and scale portfolio companies. Today, in addition to our proven private equity specialisation, we've become a trusted partner for major ASX-listed and private enterprises in Australia, offering executive search, recruitment, and business transformation. Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital. We connect businesses and top-tier talent, exceeding expectations and driving lasting impact.

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📌 Level 3 Support Engineer (Brisbane)
🏢 Allura Partners
📍 Brisbane