Job Description

We are a fast-growing, locally-owned and operated company in the smoke alarm testing and maintenance industry with a strong reputation for customer service and a genuinely supportive team culture.

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Based in Burleigh, this is an excellent chance for either an experienced administrator or an ambitious individual to join a well-organised office with a dynamic team where your skills will be valued.

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This is a key role in the business, ensuring smooth workflow between clients, property managers, tenants, homeowners and our operational team in the field.

Customer Fanatic / Administrator n

Burleigh Heads | Monday-Friday | 8:30am - 4:30pm

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We are a fast-growing, locally-owned and operated company in the smoke alarm testing and maintenance industry with a strong reputation for customer service and a genuinely supportive team culture.

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Based in Burleigh, this is an excellent opportunity for either an experienced administrator or an ambitious individual to join a well-organised office with a dynamic team where your skills will be valued.

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This is a key role in the business, ensuring smooth workflow between clients, property managers, tenants, homeowners and our operational team in the field.

About the Role n

You will be the central point of coordination between office and field staff, using your initiative and experience to keep information flowing accurately and efficiently.

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Duties include:

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- Delighting clients with exceptional service
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- Selling to inbound enquiries
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- Managing and updating our customised database
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- Entering and processing work orders received from property managers into the system
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- Responding to phone, email and web enquiries
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- Liaising with property managers, tenants, homeowners and technicians
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- Accurate data entry and record keeping
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- General office administration
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The applicant must demonstrate;

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- Energy and drive
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- Sense of comradery and a fun spirit with colleagues
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- Capacity to accurately record and manage system information electronically
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- Excellent written & verbal communication skills
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- High Level of computer literacy
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- Pleasant phone manner
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- High level of organisational skills
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- High level of attention to detail and commitment to quality
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- Ability to work autonomously
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- Own reliable transport
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What We Offer nn
- Stable, long-term position with career growth opportunities
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- Dynamic and exciting workplace, with great colleagues
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- A well-established business with a great reputation
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- A role where your experience will be genuinely valued
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The successful applicant must be available for start immediately.

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All applicants must include a personalised cover letter specific to this role. Applications without a personalised cover letter WILL NOT BE READ.

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📌 Administrator Officer (City of Gold Coast)
🏢 Pacific Smoke Alarms
📍 City of Gold Coast