Job Description

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Sealed Air Australia is looking for a Quality Improvement Manager!

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Based out of Fawkner site, you will develop and execute site quality strategy , ensuring compliance with quality management systems, driving continuous improvement, reducing process variation, and delivering customer-focused quality outcomes across all products distributed thorugh the Fawkner site.

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The role has responsibility for all quality management activities associated with products distributed through the Fawkner site, including locally manufactured, externally manufactured, and intercompany-sourced products. You'll also lead site quality assurance, quality control, customer complaint management, quality systems compliance, continuous improvement programs and regulatory compliance activities.

Role Purpose n
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Sealed Air Australia is looking for a Quality Improvement Manager!

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Based out of Fawkner site, you will develop and execute site quality strategy , ensuring compliance with quality management systems, driving continuous improvement, reducing process variation, and delivering customer-focused quality outcomes across all products distributed thorugh the Fawkner site.

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The role has responsibility for all quality management activities associated with products distributed through the Fawkner site, including locally manufactured, externally manufactured, and intercompany-sourced products. You'll also lead site quality assurance, quality control, customer complaint management, quality systems compliance, continuous improvement programs and regulatory compliance activities.

What You'll Do n
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Leadership & Culture

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Lead and develop the Quality team to achieve safety, quality, service and cost objectives.

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Foster a continuous improvement culture through coaching, mentoring and capability development.

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Act as a member of the Site Leadership Team contributing to overall plant performance.

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Quality Systems & Compliance

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Maintain and continuously improve the site's Quality Management System in accordance with ISO standards, regulatory requirements and corporate policies.

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Lead internal and external audits and ensure effective closure of findings.

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Ensure compliance with customer, regulatory and company quality requirements.

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Continuous Improvement

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Lead Root Cause Analysis and Corrective and Preventive Action (CAPA) processes.

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Apply Lean, Six Sigma and statistical process control methodologies to drive sustainable improvements.

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Establish and execute the site quality improvement roadmap.

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Customer Quality

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Lead customer complaint investigations and ensure timely resolution.

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Drive initiatives to improve customer satisfaction and reduce customer quality incidents.

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Act as escalation point for major quality events impacting customer.

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Operational Quality

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Partner with Production, Engineering, Supply Chain and R&D; to improve process capability and product quality.

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Monitor and analyse quality performance data and implement corrective actions where required.

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Support new product introductions and process changes to ensure quality risks are effectively managed.

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How Success Looks Like in This Role (Key Performance Indicators) n
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Complaint response timeliness and resolution quality

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Spoilage, scrap, and blocked stock reduction

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Timely and successful New Product Introduction performance

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Customer claims resolution efficiency

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Competencies

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Leadership Competencies

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Strategic Thinking

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Driving Results

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Developing Others

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Change Leadership

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Functional Competencies

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Continuous Improvement

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Quality Systems Management

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Root Cause Analysis

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Data-Driven Decision Making

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Risk Management

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Behavioural Competencies

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Customer Focus

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Collaboration

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Communication

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Accountability

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Problem Solving

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Qualifications & Person Profile We're Looking for n
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Bachelor's degree in Engineering, Chemistry, Manufacturing, Science or related discipline.

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7+ years' experience in Quality Management within manufacturing environments.

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Experience leading Quality Management Systems and audit programs.

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Demonstrated leadership of cross-functional improvement projects.

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Strong knowledge of:

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ISO 9001

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Lean Manufacturing

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Six Sigma methodologies

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Root Cause Analysis tools

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Statistical Process Control

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Six Sigma Green Belt required; Black Belt desirable.

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Experience managing customer complaints and corrective action processes.

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Proven people leadership experience.

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Why Work at Sealed Air? n
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We have a very diverse and inclusive culture.

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We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.

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You will work with talented and creative professionals working in a team-oriented environment that celebrates insatiable curiosity and diverse ideas.

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*Applicants must have permanent work rights for Australia. A detailed job description is available.

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📌 Quality Improvement Manager (Melbourne)
🏢 Sealed Air
📍 Melbourne