(Casual)

- Love Whyalla and enjoy sharing what makes our region special with others?
- Turn your local knowledge and people skills into memorable visitor experiences while helping showcase Whyalla and the Eyre Peninsula as destinations of choice.
- To apply, please submit a current resume and a cover letter (maximum two pages) addressing the key requirements outlined in the ‘About You’ section of the advertisement.

About the role: The Visitor Experience Officer is a frontline role within the Whyalla Visitor Information Centre, providing friendly, knowledgeable and engaging service to visitors while promoting the experiences, attractions and opportunities available across Whyalla and the broader Eyre Peninsula.

The role also delivers engaging and educational tours of the HMAS Whyalla and other local experiences, helping visitors connect with the history, culture, industry and attractions of our region.

In this role, you will:

- Welcome visitors and provide friendly, knowledgeable and engaging customer service.
- Promote Whyalla, the Eyre Peninsula and surrounding tourism experiences and attractions.
- Deliver engaging and informative HMAS Whyalla and other visitor tours.
- Tailor information and tour experiences to suit different visitors, groups and accessibility needs.
- Respond to visitor enquiries and provide recommendations and travel information.
- Manage visitor bookings, payments and transactions accurately.
- Promote and process sales of souvenirs and merchandise.
- Maintain current knowledge of tourism experiences, attractions and travel routes.
- Support tourism marketing and content across social media, the Whyalla website and visitor promotional materials.
- Assist with administration, visitor statistics,



financial reconciliations and Visitor Centre accreditation requirements.
- Contribute ideas and improvements that enhance the overall visitor experience.

About you: You are friendly, enthusiastic and confident engaging with people from all walks of life. You enjoy providing great customer service and have the communication skills to turn information into an engaging experience for visitors.

To succeed in this role, you will bring:

- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills, with confidence engaging individuals and groups.
- A positive, team-focused attitude and willingness to go the extra mile for visitors.
- Strong organisation, time management and administrative skills.
- Confidence using Microsoft Office, social media and other IT systems.
- The ability to work independently, use initiative and solve problems.
- Flexibility and the ability to remain calm and professional in a busy visitor environment.
- Robust attention to detail and a commitment to delivering high-quality work.
- An understanding of safety, risk and emergency management.
- The physical capacity to conduct HMAS Whyalla and other tours and undertake the manual requirements of the role.
- A non-prohibited South Australian Working with Children Check.

This position may require flexibility to work across a seven-day roster and outside normal business hours.



About the Whyalla City Council:

As a multifunctional regional Council, in addition to the usual Council services, we manage Early Learning Services, Airport, Cemetery, Crematorium and recreational facilities including Visitor Information Services.

We are a progressive Council, committed to the pursuit of excellence and are always looking for opportunities to improve the quality of life for our community, now and into the future.

We stand by and embrace our core values when delivering each and every one of our services: We Belong, We Collaborate, We Deliver, We Serve.

About the benefits:

- Competitive salary + 12% Superannuation with the ability to salary sacrifice
- Excellent Enterprise Agreement benefits with above award rates
- Opportunities for career growth and professional development
- Provision for uniform
- Employee Assistance Program and wellbeing support
- Special Pandemic Leave, and Family and Domestic Violence support
- Commuting to work when living in Whyalla is no more than 15 minutes

Further Information: For more information and to apply please visit: Employment Opportunities | Whyalla City Council

So be sure to Unearth Your Next Step right here in Whyalla – we’re waiting for you!

Apply:

- Applications must include your current resume and cover letter and must be submitted via Council’s recruitment portal. Applications submitted in any other platform will not be accepted. Scroll down (past the image below) to commence the application process. Please note, the application process will need to be completed in one session.
- Applications close 9:00AM, Tuesday 20 October 2026. Late applications will not be accepted.

📌 Visitor Experience Officer (Whyalla)
🏢 Whyalla Council
📍 Whyalla